About This Role
The HR Generalist serves as the main point of contact for teammates, managers, applicants, and business partners seeking human resources support. This role is responsible for providing excellent customer service while addressing a wide range of HR inquiries related to benefits, payroll, teammate records, and HR programs. The generalist assists with initiating teammate concerns, processes HR transactions, ensures compliance with company policies, and contributes to continuous process improvement within the HR Support Center.
Responsibilities
- Utilize strong communication and active listening skills to provide first-level support to teammates and managers to resolve basic teammate relations issues with timely solutions and productive outcomes
- Respond to inquiries regarding benefits, hiring, payroll, leave administration, and teammate programs
- Deliver accurate and timely resolutions while maintaining a high level of customer service
- Educate teammates on available HR resources, programs, and self-service tools
- Create, document, track, and resolve teammate inquiries within established service level agreements
- Research teammate concerns and collaborate with internal HR teams to provide solutions
- Escalate complex teammate relations, policy, compliance, or benefits issues as appropriate
- Maintain accurate and detailed case documentation
- Process teammate transactions including hires, transfers, and offboardings
- Assist with processing and review of background check records
- Maintain teammate data within HRIS systems to ensure accuracy and data integrity
- Assist with benefits administration, leave management, and payroll-related processes
- Communicate new policies and procedures to all impacted departments and train teammates as needed
- Support HR projects and initiatives as assigned
- Ensure compliance with federal, state, and local employment laws, company policies, and HR procedures
- Handle sensitive teammate information with the highest degree of confidentiality
- Maintain compliance with record retention and documentation requirements
- Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit
- Complete special projects and other duties as assigned
Requirements
- Bachelor’s degree from a four-year college or university; two to four years related experience or equivalent combination of education and experience
- Ability to operate a motor vehicle and complete errands based on business needs
Nice to have:
- Knowledge of HR systems
- Background in Human Resources or previous Buckle retail experience
