Sr. Business Manager, People Analytics

About This Role

Supporting one of the company's most important challenges—how the workforce evolves in the age of AI—is the core of this Senior Manager role. You will apply strategic and analytical skills to lead a team that develops, tests, and scales strategies to attract, develop, and retain talent. This role operates in a collaborative environment that values insight, encourages new responsibility, promotes continuous learning, and rewards innovation.

Responsibilities

• Develop analyses and tools that help business leaders build a future-ready, AI-enabled workforce
• Build models to predict attrition, and test new retention strategies
• Analyze how AI is reshaping roles, and test new hiring, retention, and talent development strategies
• Design new ways to understand and measure associate potential
• Lead cross-functional initiatives and partner with lines of business to drive a consistent AI workforce strategy
• Drive the enterprise strategy for building an AI-ready workforce, assessing how AI reshapes roles and evolving Capital One's hiring, reskilling, and org-design response to attract, develop, and retain talent
• Design and scale the resources and governance forums that help enterprise leaders transform with AI and plan their AI-forward talent strategy
• Build analyses, models, and tools across attrition, retention, internal mobility, and sentiment that turn people data into executive-level talent decisions
• Independently own complex, open-ended workforce problems by framing the problem, driving the analysis, and delivering recommendations that inform executive-level talent decisions
• Leverage enterprise AI tools to accelerate analysis, delivery, and program execution
• Build enduring and productive relationships across HR and the lines of business to sequence and deliver multiple priorities
• Manage and develop a team of analysts
• Coach and mentor associates across the organization to develop and retain top talent
• Bring proven problem-solving and decision-making grounded in analytics, pairing conceptual thinking with a strong quantitative orientation
• Communicate with impeccable written and oral skills and strategic influence, driving agreement through intellect, storytelling with data, and negotiation
• Demonstrate strong business judgment, leadership, and integrity
• Be tenacious in driving decisions, and bring a healthy, aggressive yet responsible approach to solving complex, ambiguous problems
• Demonstrate an intense focus on achieving short- and long-term goals, and the ability to drive an agenda in an uncertain and fluid environment
• Exhibit a track record of thriving in a fast-paced, entrepreneurial, and dynamic environment

Requirements