About This Role
Supporting marketing projects and driving operational efficiencies through technology implementations and ongoing support is the core of this role. This involves gathering information to understand business requirements, configuring systems, and providing continuous support through training, new associate onboarding, and governance for technological implementations.
Responsibilities
- Remain knowledgeable on Marketing Technology systems and capabilities, and trends in Marketing Operations
- Provide ongoing support for systems that enable marketing project execution by developing and delivering training, new associate onboarding, and governance of implementations to ensure configurations and data stay clean
- Use data and insights to optimize processes and support through areas such as automation, incremental enhancements to system configurations, process improvement, and modifications to training programs to drive operational efficiencies
- Partner with third-party software providers to understand and influence their capabilities roadmap
- Partner with Marketing Technology product management, Brand Marketing account services, creative, program management office (PMO), and other cross-functional partners to understand processes and system requirements to enable marketing project execution and technology services
- Based on PMO center-of-excellence processes and ways of working and requirements gathered, configure technology, onboard users, and thoughtfully roll out solutions that enable marketing project execution and processes
Requirements
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- Knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
- 4 years of work experience
Nice to have:
- Previous experience in traditional and/or digital marketing, marketing operations, or marketing technology operations
- Self-motivated and able to work independently and collaboratively within/across team(s); able to lead and deliver projects with little direction
- Strong problem-solving skills with the ability to manage around ambiguity
- Ability to communicate complex topics to manager and senior leadership
- Experience with Marketing Technology systems and ways of working including but not limited to digital asset management, dynamically assembled creative/content, campaign and offer management, marketing workflow management, and agile marketing
- Excellent verbal and written communication skills and an ability to prepare clean and concise leadership-ready documents
Important Details
