Sports Management Intern

About This Role

This internship involves working with the company's CRM system to help manage ice contracts, spot rentals, and tournaments. The intern will support the Sales and Customer Care Manager in maintaining existing customer relationships and developing strategies for new revenue opportunities, while also assisting the leagues and programs team with planning and execution. The role focuses on providing an excellent customer experience.

Responsibilities

• Assist with maintenance of the complex's CRM operating system, pertaining to ice contracts and spot rentals, third-party tournaments, and in-house tournaments
• Assist in the development and execution of a fully integrated direct sales strategy for the complex, ensuring a proactive and aggressive approach to revenue development through strategic sales and marketing plans, under the guidance of the Sales and Customer Care Manager
• Assist in the discovery, development, and relationship-building opportunities within their market through contact to create new customer revenue opportunities and maximize revenue from existing customers
• Assist with league operation planning and execution
• Assist with planning and execution of camps and programs
• Ensure the complex customers experience "best-in-class" experience, customer care, and overall satisfaction, under the leadership and direction of the manager and General Manager
• Other tasks as required

Requirements

• Customer service experience and/or office experience
• Comfortable working with new systems and technology (CRM experience is an asset)
• Able to work well under pressure and pay particular attention to deadlines
• Demonstrated computer skills, notably in Microsoft 365
• Thorough, organized, articulate, and punctual
• Great communication (both oral and written) skills and professional and positive attitude
• Able to manage and diffuse difficult situations
• Candidates must be currently enrolled in a post-secondary program that requires completion of an internship for academic credit
• Resume must clearly indicate current enrollment in a post-secondary program requiring a co-op or internship placement for academic credit

Benefits

• Stipend provided upon successful completion of the internship term

About the Company

Canlan Sports is North America's largest private sector owner and operator of recreational sports complexes, with 15 multi-sport complexes and more than 70 playing surfaces across Canada and the United States. The company offers a wide array of recreational sports experiences designed to build community, foster connection, and change lives for the better.