About This Role
This role provides enterprise-wide support for employee training activities, focusing on scheduling, deployment, enrollment, reporting, and system optimization. The specialist evaluates training approaches and feedback, collaborating with business leaders to continuously improve the effectiveness of training services.
Responsibilities
- Oversee the learning management system (LMS) and serve as the primary LMS administrator
- Support training scheduling, deployment, class enrollment, reporting, and systems management and enhancements
- Provide training help desk support; troubleshoot and respond to training-related requests and questions
- Correct systems problems and follow up to ensure satisfactory resolution to learning systems-related issues in a timely manner
- Manage program logistics and coordination for all major enterprise training initiatives
- Maintain a library of training materials and resources for accurate tracking and recall
- Collect and generate metrics on training consumption to evaluate learning effectiveness and identify developmental opportunities
- Prepare training reports and analysis, including ad-hoc reports monthly to uncover areas for improvements and innovation
- Continuously seek and support new training approaches, practices and processes to improve the efficiency and efficacy of training services offered enterprise-wide
- Facilitate virtual training sessions
- Demonstrate a high level of customer service when assisting employees/leaders with LMS/training program questions and requests
Requirements
- At least 1 year of experience in training, education, development, design, training technology, or a related field, or equivalent combination of relevant education and experience
- Training delivery experience
- Problem-solving skills, and ability to synthesize multiple opinions and feedback
- Proficient in database management and record keeping
- Organizational and time-management skills
- Ability to multi-task and meet project deadlines
- Attention to detail and self-proofing skills
- Relationship building skills
- Ability to work with minimal supervision
- Project management skills
- Verbal, written, active listening, and presentation skills
- Microsoft Office suite and applicable software programs proficiency
Nice to have:
- Learning management system (LMS) software administration experience
- Salesforce experience
About the Company
Molina Healthcare offers a competitive benefits and compensation package.
