Specialist, Operations Support

About This Role

This Operations Support Specialist role focuses on collecting, analyzing, and interpreting data to provide timely, accurate, and actionable reports that support business operations and decision-making. The position involves developing dashboards, automating reporting processes, monitoring key performance indicators (KPIs), and ensuring data integrity across multiple business functions.

Responsibilities

• Develop, maintain, and distribute recurring operational and business reports
• Analyze data to identify trends, patterns, and opportunities for improvement
• Create dashboards and scorecards to monitor key performance indicators (KPIs)
• Prepare ad hoc reports and data analyses to support business needs
• Present findings and insights to stakeholders in a clear and concise manner
• Extract, validate, and consolidate data from multiple sources
• Ensure data accuracy, completeness, and consistency across reports
• Maintain reporting databases, templates, and documentation
• Troubleshoot reporting discrepancies and recommend corrective actions
• Design interactive dashboards and visualizations using reporting tools
• Continuously improve reporting formats to enhance usability and decision-making
• Support leadership with executive-level reporting and performance summaries
• Identify opportunities to automate manual reporting processes
• Recommend improvements to reporting workflows and data collection methods
• Support continuous improvement initiatives through data-driven insights
• Partner with cross-functional teams to understand reporting requirements
• Provide analytical support for projects, audits, and business initiatives
• Assist users in interpreting reports and understanding business metrics

Important Details

• Team: Partners cross-functionally with Operations, Training and Quality for reporting and automation needs