Specialist, Marketing

About This Role

This role is for a B2B Marketing Specialist within the Global Business Services Center, focusing on winning new business for Mastercard. The individual will collaborate with Global B2B Marketing, regional marketing, sales groups, and portfolio management teams to deliver high-quality responses to RFPs and support content publishing for the internal sales hub.

Responsibilities

• Manage RFP, RFI, and RFQ projects to completion by leveraging project management principles and discipline, along with managing content around the projects
• Lead discovery calls and status updates with Sales team members, marketing teams, and subject matter experts throughout the company, focusing on collaboration and driving toward strategic priorities
• Own a variety of client queries and drive them through to resolution, ensuring they are handled with due care and attention and responded to appropriately, within agreed timeframes
• Serve as the primary point of contact for relationship managers, sales teams and sales support teams who have received RFPs, RFIs, and RFQs from their clients
• Collaborate closely with internal stakeholders across the business to ensure consistent, timely, and high-quality responses to RFPs
• Keep requesters and additional responders aware of upcoming milestones and open action items, while adjusting schedule to accommodate last minute urgent requests and reset priorities
• Take responsibility for the data integrity, organization, and maintenance of core content in the RFP tool, by using established templates, following proposal-writing standards, and keeping the RFP Library up-to-date and complete with the most recent content and Best Responses
• Support daily site content publishing for internal sales hub, delivering on outlined service level agreements
• Serve as a point of escalation and research issues and root causes
• Meet all milestones and ETAs throughout the response process while handling a large volume of requests

Requirements

• Proven ability to apply judgment, creativity, and writing skills in developing and editing customized responses
• Strong commitment to quality control with focus on data integrity and compliance
• Capable of determining priorities, goals and objectives of work functions assigned
• Ability to take ownership of a project and successfully manage it from start to finish while working on multiple assignments with strict and competing deadlines
• Technically savvy with a proven ability to quickly learn new platforms and systems
• Client-focused attitude and dedicated to offering the highest level of client service
• Self-directed and well organized; must be able to work with minimal supervision
• Strong written and verbal skills, with the ability to compose and present to leadership