Specialist, Education Operations

About This Role

This role supports the execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences. The specialist will also work to automate and increase efficiency in these processes, owning projects and AI innovations to scale and eliminate manual processes.

Responsibilities

• Support workspace creation, scheduling, and LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Execute training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs
• Facilitate upskilling sessions related to scheduling trainings, workshops, and webinars across internal systems and process improvement
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Requirements

• 1-3 years' experience
• Strong attention to detail, excellent communication, curiosity
• Basic experience with Skilljar and AI tools

Nice to have:

• Salesforce, Skilljar Relativity experience
• Collaboration skills
• Communication skills
• Needs Assessment skills
• Process Improvements skills
• Program Management skills
• Relationship Building skills
• Sales Enablement skills
• Stakeholder Management skills
• Strategic Planning skills
• Training Delivery skills

Benefits

• Annual performance bonus
• Long-term incentives

Important Details

• Posting Type: Remote/Hybrid