Specialist - Compliance & Ethics

About This Role

This specialist position is part of the global Compliance and Ethics Office within the Legal department, where the team provides advice and counsel on all aspects of the business, assessing legal risks and compliance. The role plans, coordinates, and executes activities supporting the compliance and ethics program, ensuring the airline operates lawfully and ethically.

Responsibilities

• Coordinate assigned ECO initiatives under program leadership, including communications, training, and process-improvement activities
• Maintain schedules and status logs, track deliverables and dependencies, escalate risks or delays promptly, and complete assigned work accurately and on time
• Extract, validate, cleanse, reconcile, analyze, and report data for assigned ECO initiatives across company systems
• Apply established quality checks, summarize trends and data-quality issues, and recommend potential improvements for stakeholder review
• Maintain ECO governance materials, standard operating procedures, and records
• Conduct scheduled quality checks, document gaps, and route issues and follow-up actions to the appropriate stakeholders
• Support assigned compliance technology platforms by maintaining knowledge of system capabilities, configuration, integrations, and operating requirements
• Gather stakeholder needs, evaluate options within established standards and priorities, implement authorized changes or coordinate them with vendors, and support internal technology teams with access, integrations, troubleshooting, and issue resolution
• Document solutions, assist users, and escalate material risks, exceptions, or decisions requiring approval
• Perform third-party monitoring, information intake, initial triage, quality checks, and documentation of findings using established procedures and escalation criteria
• Support drafting and review workflows for compliance policies, guidance, and awareness materials
• Track timelines and approvals, coordinate subject-matter input, proofread materials, and publish approved content to the ECO intranet and other established communication channels
• Provide cross-functional backup for assigned ECO processes using current procedures, management-set priorities, and documented escalation paths
• Maintain process knowledge and documentation, and perform backup duties accurately and on time
• Provide operational and administrative support for investigations and related compliance processes, including scheduling, documentation, and follow-up, under established procedures and direction

Requirements

• Minimum of three years in a coordinator role
• Commitment to compliance, ethics and confidentiality
• Strong communication and interpersonal skills