About the role
Job Purpose
To research and apply customer payments and handle customer requests and adjustments related to Corporate Catering Accounts and other Panera customers.
Location: Fenton, MO (hybrid)
Duties & Responsibilities
- Records and reviews customer payments in IREC and Workday systems to apply to proper invoices
- Pulls third party/student card payment information from necessary portals and performs reconciliations
- Researches & applies unapplied payments
- Creates month-end journal entries and produces miscellaneous customer invoices
- Responsible for collecting outstanding invoices for designated range of Company and Franchise CCA Customers
- Supports catering teams and provides excellent customer service to catering customers
- Responding to customer inquiries, invoice copy requests, performing necessary invoice adjustments and revisions and researching with the cafes while continuing to provide Panera Warmth
- Produces and provides notes for management reporting
- Provides back-up support on other receivables processes
- Escalates issues appropriately
Qualifications (Education & Experience)
- Associates degree and previous Accounts Receivable experience a plus
- Attention to detail, speed, and accuracy is imperative
- Experience with high volume workloads
- Effective communication and interpersonal skills
- Ability to develop relationships with customers and team members
- Strong customer service and problem-solving skills
- Ability to work independently with expanding duties and responsibilities
- Proficient in Microsoft Suite applications including Excel, Word, Outlook and Teams
- Experience with Workday or other large ERPs preferred, but not required.
Working Conditions
- Required travel – 0%
Physical Requirements
- While performing this job, the incumbent is regularly required to stand, sit, talk, hear & use hands and fingers to operate keyboards
Direct Reports
- This position will have approximately 0 direct reports.
Competitive Pay $40,135- $56,189 annually
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Equal Opportunity Employer: Disabled/Veterans
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