About the role
Oversee the daily operations of the Spa including the operational needs, guest service, and team member related situations.
Essential Job Functions
- Manage scheduling of staff, booking system, guest concerns, training, and department cleanliness functions consistent with strategic plan and vision for the department and property.
- Collect information, research data, make recommendations, and implement new products and services that fit the spa needs.
- Manage the delivery of guest service satisfaction consistent with company’s and property’s core service standards.
- Supervise team members to ensure they adhere and enforce company and departmental policies and procedures.
- Supervise and motivate team to increase sales and ensure efficiency.
- Participate in quarterly inventory of nail, facial, and massage service products.
- Communicate to manager purchasing needs in a timely manner.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, and ensure all staff is practicing safe work habits including wearing protective safety equipment and following MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school diploma or equivalent.
- Previous customer service and leadership experience of a high end spa required, two to five years of experience preferred.
- Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
- Experience with on line booking appointment system.
- Must have the ability to work a flexible schedule including days, evenings, weekends, and holidays.
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Questions, answered
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