Spa Receptionist

About This Role

Serving as the first and last impression of the spa experience, the Spa Receptionist delivers warm, gracious, and anticipatory service to every guest. This role is responsible for scheduling appointments, facilitating seamless arrivals and departures, supporting retail sales, and ensuring smooth daily spa operations in alignment with luxury hospitality standards.

Responsibilities

• Greet guests warmly and professionally, creating a welcoming and elevated environment
• Manage spa reservations, appointment scheduling, and confirmations with accuracy and attention to detail
• Process guest check-ins and check-outs, including handling payments
• Provide knowledgeable guidance on spa services, enhancements, retail products, and property offerings
• Promote retail and service upgrades to support guest wellness goals and spa revenue objectives
• Maintain cleanliness and organization of the reception area, relaxation lounges, locker rooms, and retail displays
• Coordinate effectively with therapists and spa leadership to ensure seamless daily operations
• Handle guest inquiries, concerns, and special requests with professionalism and discretion
• Maintain accurate guest profiles and uphold confidentiality standards
• Participate in required trainings, meetings, and team development initiatives
• Perform other duties as assigned

Requirements

• Previous experience in hospitality, spa, wellness, or luxury retail preferred
• Strong communication and interpersonal skills
• Excellent organizational skills with high attention to detail
• Ability to multitask in a fast-paced environment
• Comfortable working with booking software and POS systems (Book4Time experience preferred, if applicable)
• Availability to work weekends, holidays, and flexible shifts as needed
• High school diploma or equivalent required
• Ability to remain in a stationary position for extended periods during scheduled shifts
• Frequent walking between reception, retail, and guest areas
• Ability to lift and/or move items up to 30 pounds (such as retail products or supply boxes)
• Occasional bending, reaching, and repetitive motion related to job duties
• Manual dexterity to operate POS systems, keyboards, and office equipment

Benefits

• A comprehensive Health Benefits Package to include Medical/Dental/Vision (including a MediExcel Plan)
• Supplemental benefits to select from such as Short-term Disability, Life Insurance, Hospitality Indemnity, Pet Insurance
• 401K Plan with Employer Match
• Paid Holiday/Vacation/Sick
• Onsite Complimentary Parking
• Free Meals in EDR
• Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts
• Career growth opportunities and recognition programs

Important Details

• Schedule: weekends, holidays, and flexible shifts as needed

About the Company

L’Auberge is an award-winning, luxury resort overlooking the Pacific Ocean from one of Southern California’s most picturesque coastal Villages. It offers estate-style guest rooms and suites, a full-service spa, dreamy dining options, tennis courts, and an inviting ocean-view pool. Noble House Hotels & Resorts emphasizes “location, distinction and soul” and encourages an environment where everyone can be a successful team member.