About This Role
This receptionist role is for a newly opened spa in the heart of KL, making a warm and professional first impression on guests. The position involves managing appointments efficiently, handling customer inquiries, and ensuring smooth daily front desk operations while delivering excellent customer service. It suits someone who enjoys interacting with customers, learning new things, and growing their career.
Responsibilities
- Welcome guests in a friendly, professional, and courteous manner
- Assist guests with check-in and check-out procedures
- Explain spa services, packages, promotions, and membership programs
- Address guest inquiries, concerns, and feedback promptly
- Ensure a comfortable and pleasant guest experience throughout their visit
- Schedule, confirm, amend, and cancel spa appointments
- Monitor daily booking status and optimize appointment utilization
- Send appointment reminders to reduce no-shows
- Maintain a clean, organized, and professional reception area and the spa
- Handle incoming phone calls, WhatsApp messages, emails, and walk-in inquiries
- Process customer registration and maintain accurate guest records
- Ensure confidentiality of customer information
- Recommend suitable treatments, packages, and retail products
- Promote ongoing spa promotions and loyalty programs
- Achieve assigned sales and booking targets
- Encourage repeat visits through professional customer engagement
- Collect and process payments via cash, card, e-wallet, or other methods
- Issue invoices and receipts accurately
- Reconcile daily sales and cash collections
- Report payment discrepancies to management
- Prepare daily appointment schedules and reports
- Maintain customer databases and filing systems
- Monitor inventory of reception supplies and retail products
- Assist with stock ordering and inventory tracking when required
- Liaise with therapists regarding appointment schedules and customer requests
- Communicate special customer requirements, preferences, or health concerns
- Support smooth operational flow between front desk and treatment areas
- Adhere to spa policies, procedures, and service standards
- Ensure reception and waiting areas meet cleanliness and hygiene requirements
- Follow health, safety, and customer privacy guidelines
Requirements
- Minimum SPM or equivalent
- Previous experience in a spa, wellness center, hotel, or customer service environment is preferred