About This Role
This role is the welcoming face of the spa, helping create a relaxing and memorable experience for every guest. From greeting clients and managing appointments to sharing product knowledge and local recommendations, you will play an important role in ensuring the spa operates smoothly and that guests receive exceptional service from start to finish.
Responsibilities
- Welcome guests and provide a warm, professional, and personalized experience
- Answer incoming calls and assist guests with bookings and inquiries
- Schedule spa appointments and communicate arrival times and cancellation policies
- Coordinate with Massage Therapists and Aestheticians to ensure smooth daily operations
- Share knowledge of spa treatments, products, local activities, and attractions
- Assist guests with retail purchases and provide product recommendations
- Process debit and credit card transactions and maintain accurate cash handling procedures
- Maintain a clean, organized, and welcoming spa environment
- Support additional operational duties as required
Requirements
- Previous reception, administration, or customer service experience
- ProServe Certification
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Comfortable using computers and learning new systems
- Flexible and adaptable working style
- Positive attitude and willingness to work as part of a team
Nice to have:
- Spa experience or knowledge
Benefits
- Employee housing
- Annual anniversary bonus of up to $1000
- Food and beverage discounts at all of the company's restaurants and cafes
- Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships
- Discounts on spa services, movie passes, and rental/retail goods
- Complimentary hotel stays at any of the company's 15 hotels
- Fun employee events and opportunities to meet people
- Opportunity to invest in the Employee Share Ownership Program
About the Company
BCP offers a friendly place to work in the heart of Banff, with jobs for people who love nature and adventure. The company is dedicated to fostering a workplace where everyone can thrive and is part of the Bow Valley Workplace Inclusion Charter.
