About This Role
Being the welcoming face of our luxurious spa is at the heart of the Spa Receptionist role. This position involves managing front desk operations, providing exceptional client service, and ensuring a smooth flow of appointments and inquiries, all while creating a relaxing environment for our guests.
Responsibilities
- Greet clients warmly and professionally upon arrival, ensuring a positive first impression
- Answer multi-line phone systems promptly, using proper phone etiquette to handle inquiries and appointment bookings
- Manage appointment scheduling using word processing and calendar management tools, ensuring optimal flow of daily bookings
- Maintain accurate client records through filing, data entry, and proofreading of documents
- Provide excellent customer support by addressing client questions, assisting with service selections, and supporting their needs throughout their visit
- Handle office management tasks such as answering emails, managing supplies, and organizing administrative paperwork
- Support front desk operations with clerical tasks including typing, data entry, and maintaining organized files
Requirements
- Previous office management or administrative experience in a customer service setting is preferred
- Strong computer literacy with proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Experience with multi-line phone systems and phone reception best practices
- Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment
- Bilingual abilities are highly desirable to serve diverse clientele effectively
- Proven ability to communicate clearly and professionally with clients and team members
- Personal assistant or clerical experience that includes calendar management and time management skills is advantageous
Benefits
- Opportunity to be part of a vibrant wellness team dedicated to enhancing clients' well-being
- Create a serene space where clients feel valued from the moment they walk through the door
Important Details
- Schedule: In-person work location
Application Process
- Submit your application through the designated platform.
About the Company
Join us in our mission to provide exceptional wellness experiences and foster a welcoming atmosphere that keeps guests coming back!
