About This Role
Greeting and assisting clients to ensure they have an excellent spa experience is the main focus of this Spa Receptionist role. The person in this position will also manage customer feedback and contribute to sales efforts.
Responsibilities
- Greet and assist guests in an appropriate and timely manner
- Create a friendly and welcoming environment for all spa guests
- Ensure that the Reception and Retail area is clean and neat for all incoming guests
- Respond to all general email correspondence from guests and staff
- Arrange spa appointments and the therapists’ daily schedule to achieve maximum resource utilization
- Ensure client experience is proficient, including bookings, payments, and consultation forms
- Manage customer feedback effectively
- Interact and communicate effectively with guests, staff members, interdepartmental colleagues, and the management team
- Up-sell with the latest departmental incentives
- Ensure staff are providing high levels of service
- Inform management of all guest issues, needed supplies, or equipment-related issues
- Perform other job-related duties as requested by the management team
- Report accidents, maintenance issues, or other incidents
- Ensure compliance with all health and safety regulations
Requirements
- Able to effectively communicate in English, in both written and verbal forms
- Experience in a similar role, preferably in a 5-star Hotel, or at least keen interest in wellness and spa services
- Excellent communication and organizational skills
- Excellent customer service and interpersonal skills, as well as problem-solving abilities to effectively communicate with guests, staff members, and management
- Attention to detail and ability to consistently work in a professional manner
- Excellent grooming standards
- Good computer knowledge
- Sales experience
- Motivated by exceeding sales targets
- Smartly presented at all times with an upbeat personality
- Highly responsible and reliable
- Ability to work well under pressure
- Ability to work cohesively as part of a team and loves being with people
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Patient at handling and dealing with guests or colleagues
- Tact, discretion, and respect for confidentiality
Nice to have:
Benefits
- Accommodation on privately owned staff houses with Wi-Fi and laundry
