Spa Receptionist

About This Role

The Spa Receptionist is responsible for checking in guests, scheduling and rearranging appointments, and acting as a liaison between guests and other resort departments. This role requires providing quality customer service, learning about various services and computer programs, and performing daily tasks to ensure the front desk functions smoothly.

Responsibilities

• Perform check-in procedures daily
• Become proficient in Book4 Time for operational needs
• Monitor current status of coupon, discount, and other promotional programs
• Process guest charges and credit card vouchers
• Verify all account postings and balances
• Answer guest requests, ensure requests are passed on to proper departments, and follow up to ensure requests have been resolved
• Transfer charges and deposits to master accounts
• Ensure daily shift checklists are complete
• Stay informed of all Spa services offered at Civana Carefree
• Ensure guest accounts are accurate and credit information is up-to-date
• Cross train in other spa and retail front of house positions
• Inform management of any guest situations that come up daily
• Communicate changes regarding guest accounts to all areas that may be affected throughout the resort
• Maintain a professional and friendly appearance and attitude at all times
• Assist guests in all areas of scheduling spa appointments in person and over the phone
• Run daily reports
• Maintain and balance cash bank at the end of every shift
• Adhere to given schedule
• Adhere to all policies and procedures as stated in the employee handbook

Requirements

• Ability to perform each essential function satisfactorily

Benefits

• Complimentary access to wellness classes and programming
• Complimentary shift meal
• Affordable health insurance starting the 1st of the month following hire date
• Generous Team Member and Friends & Family Resort rates and discounts
• 401K Retirement plan with Employer Matching

About the Company

CIVANA Wellness Resort & Spa's mission is to inspire mindfully, measurably greater wellness in all who crave it, focusing on connecting mental, physical, emotional, and spiritual needs. The resort has received numerous accolades, including Newsweek’s World’s Most Extraordinary Spas, Travel & Leisure World's Best Award - Top 10 Destination Spa, and Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US.