About This Role
This Spa Receptionist role is the welcoming face of the spa, managing front desk operations, coordinating appointments, and ensuring every guest receives exceptional customer service. The position offers an exciting opportunity to be part of a vibrant wellness community where a positive attitude and attention to detail will make a meaningful difference.
Responsibilities
- Greet guests warmly upon arrival, ensuring a friendly and professional first impression
- Answer questions and deliver exceptional customer service
- Answer phone calls and messages promptly with excellent phone etiquette
- Respond to emails in a timely manner
- Schedule and confirm appointments using square calendar management tools, accommodating client preferences
- Manage client check-in and check-out processes smoothly, including processing payments and updating records
- Maintain a clean, organized spa, including preparing the beverage station
- Assist with treatment room upkeep and restocking supplies as needed
- Assist with general administrative tasks and daily spa operations
- Suggest and explain spa services and retail items efficiently to customers
- Assist estheticians, massage therapists, and the management team with daily operational needs
- Post daily content to social media stories using provided photos, videos, and promotional materials
- Maintain a polished, professional appearance and uphold the spa's core values
Requirements
- Bilingual abilities are highly desirable to serve a diverse clientele effectively
- Proven office assistance experience with strong organizational skills and attention to detail
- Proficiency in general computer literacy
- Clerical experience with phone answering, filing, typing, and proofreading skills
- Excellent customer service skills with a focus on client communication and support
- Strong time management skills to handle multiple tasks efficiently in a fast-paced environment
- Previous front desk or personal assistant experience is advantageous for seamless office operations
- Team Work
Benefits
- Complimentary monthly skin care treatment
- 35% off retail items
- 20% off all other services
- Major Holidays OFF: Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, New Years Day
- Employee discount
Important Details
- Expected hours: 10.0 – 30.0 per week