Spa Receptionist

About This Role

Working in a tranquil, luxury setting, the Spa Receptionist is the welcoming face of the spa, making a lasting impression on guests. This role involves helping guests discover the perfect treatments for their wellness journey.

Responsibilities

• Greet guests with a warm and professional demeanor, ensuring a positive first impression
• Schedule appointments, handle bookings, and manage the spa’s calendar
• Answer calls and emails, providing detailed information about services, packages, and promotions
• Ensure smooth check-in and check-out procedures, process payments, and handle cash and credit transactions
• Maintain cleanliness and organization of the front desk and lobby area
• Assist with customer inquiries, resolving issues and concerns promptly and effectively
• Promote spa services, packages, and retail products to enhance guest experience
• Maintain accurate guest records and confidentiality
• Collaborate with spa therapists and management to ensure seamless service delivery

Requirements

• Previous experience in customer service or reception (preferably in a spa or hospitality setting)
• Strong communication skills and a friendly, approachable demeanor
• Ability to multi-task and stay organized in a fast-paced environment
• Proficient in using booking systems and general office software
• Attention to detail and excellent problem-solving skills
• A passion for wellness, relaxation, and creating a positive guest experience
• Ability to work flexible hours, including evenings and weekends

Nice to have:

• Experience with [specific software]
• Knowledge of spa services, wellness treatments, and retail products

Benefits

• Employee wellness benefits
• Opportunities for career growth and professional development
• Employee discounts on spa treatments, dining, and resort amenities
• Free accommodation
• Free on & off-duty meals
• Medical insurance
• Free transportation
• Tips & incentives
• Flight Ticket Entitlement

Application Process

• Apply if you are passionate about wellness and delivering exceptional guest experiences