About This Role
This full-time Spa Receptionist role at the Grand Hyatt Barcelona is the first point of contact for guests, ensuring an exceptional spa experience from arrival to departure. The position suits a service-oriented and highly organized professional who combines outstanding guest service with strong coordination, administrative, and sales skills.
Responsibilities
- Welcome guests and manage the spa check-in and check-out process in a professional and friendly manner
- Manage spa reservations, treatment schedules, and therapist agendas using Book4Time and Opera, ensuring accuracy and optimal scheduling
- Provide personalized information about spa treatments, wellness services, facilities, and retail products
- Promote treatments, memberships, packages, and products to maximize guest satisfaction and revenue opportunities
- Handle guest payments, billing inquiries, cash balancing, and daily closing procedures
- Manage guest requests, feedback, and service recovery situations with professionalism and efficiency
- Coordinate closely with Spa Therapists to ensure smooth treatment room allocation and service flow throughout the day
- Monitor daily appointments and proactively manage scheduling adjustments when required
- Support administrative tasks, including reporting, filing, inventory coordination, and operational follow-up
- Maintain the reception area and guest facilities to the highest standards of presentation and cleanliness
- Ensure all guest information and reservation records are maintained accurately and confidentially
- Contribute to a positive team environment while consistently delivering Hyatt service standards
Requirements
- Previous experience in a spa, wellness center, luxury hotel, or hospitality reception role
- Experience working with reservation and scheduling systems; knowledge of Book4Time and Opera is highly preferred
- Strong guest service skills with a genuine passion for creating memorable experiences
- Ability to confidently recommend and promote spa treatments, services, and retail products
- Excellent organizational skills and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Strong communication and interpersonal skills
- Professional appearance and demeanor that reflects luxury hospitality standards
- Ability to resolve guest concerns with empathy and a solution-oriented mindset
- Fluency in Spanish and English is required; additional languages are a strong plus
- Proficiency with Microsoft Office applications and general administrative tasks
- Flexibility to adapt to operational needs, including weekends and holidays when required
