About This Role
This spa receptionist role involves managing appointments and transactions while ensuring professional service standards at a golf and country club. The role requires direct communication with members and attention to detail in daily operations.
Responsibilities
- Evaluate and respond to all member inquiries involving member accounts
- Ensure all club policies and procedures relating to daily operations and member facility utilization are being followed
- Follow opening and closing procedures throughout facility including locker rooms, dispensaries, spa, salon, fitness center, studios and aquatic areas
- Assist department leaders with special events, projects and other programming including, but not limited to lecture series, charity events and promotions
- Replenish linens throughout facility including locker rooms, dispensaries, spa, salon, fitness center, studios and aquatic areas
- Enhance spa experience by assisting with locker use, offering spa sandals and guiding members/guests to appropriate areas
- Coordinate point of sale procedures for all service appointments including but not limited to Personal and Pilates training, Spa and Salon services, series redemptions, gift cards, retail transactions and guest fee purchases
- Communicate concerns to Spa and Fitness Director or Coordinator on duty
- Perform any and all other functions as deemed appropriate or necessary by the Spa and Fitness Director to ensure the overall quality of the products and services delivered to the members and guests
Requirements
- Thorough working knowledge of computer programs including but not limited to Microsoft Excel, Word and Publisher
- Sensitive to member/guest needs and wellness related issues
- Flexible schedule to work nights, days, weekends and holidays
- Minimum of two years experience with customer service in a country club or service-oriented environment
- Proven interpersonal communication skills and customer service techniques
- Ability to function as a team player and through coaching and counseling, bring out the best in his/her staff
- Must have and maintain current CPR/AED
Nice to have:
- Scheduling and point of sale software knowledge
Important Details
- Team: Reports directly to the Concierge Coordinator
About the Company
Wycliffe Golf and Country Club is an upscale service establishment that values professionalism and protocols.
