About This Role
This spa receptionist role is the heartbeat of a growing wellness center that focuses on medical and orthopedic massage and advanced therapies. It suits a friendly, compassionate, confident, and organized individual who can create an exceptional client experience while managing scheduling, sales, and communication with professionalism.
Responsibilities
- Greet clients and create a warm, welcoming environment
- Schedule appointments and manage daily therapist schedules
- Support massage therapists with rebooking clients
- Educate clients on services, memberships, and upgrade opportunities (add-ons, packages, memberships)
- Handle payments, questions, and occasional concerns with professionalism
- Communicate with medical providers and the VA Community Care Network regarding referrals, authorizations, and follow-ups
- Assist with room turnover (laundry, resetting rooms, maintaining cleanliness)
- Answer phones, return messages, and manage client communication
- Help maintain and care for the sauna and cold plunge (cleanliness, basic daily upkeep, and readiness for use)
- Guide clients through their contrast therapy appointments with clear instructions and a calm, supportive presence
- Ensure clients are following proper protocols (such as showering, timing, and safe use)
- Monitor the space to maintain a clean, safe, and relaxing environment
Requirements
- Strong communication and customer service skills
- Confidence in sales (memberships, upgrades, rebooking support)
- Ability to balance kindness with clear boundaries when discussing policies or charges
- Highly organized and able to multitask in a fast-paced environment
- Professional and dependable
- Comfortable working with medical offices and handling sensitive client information
- Willingness to work rotating weekends
- Experience in sales: 1 year (Preferred)
Nice to have:
- Ability to anticipate client needs and stay one step ahead
- Experience in a spa, wellness, or medical office
- Interest in health, recovery, or wellness therapies
- Confidence guiding clients through new experiences like sauna and cold plunge
- Ability to support a team while keeping the front running smoothly
Benefits
- Commission on sales
- Tips
- Free monthly massage
- Free use of sauna & cold plunge
- Employee discounts on services and retail
- Supportive, team-focused environment
- Opportunity to grow within a rapidly expanding wellness business
Important Details
- Employment type: Part-time
- Schedule: Rotating weekends
About the Company
Body Revive is a growing, nurturing wellness center focused on results-driven care. They specialize in medical and orthopedic massage while integrating advanced therapies such as sauna, cold plunge (contrast therapy), and red light therapy. They work closely with medical providers and the VA Community Care Network.