Spa Receptionist

About This Role

The Spa Receptionist is the first point of contact for all spa guests, playing a key role in delivering an exceptional luxury experience. This role handles reservations, check-ins, check-outs, retail sales, and guest communication with grace, efficiency, and professionalism, ensuring a seamless and personalized spa journey while supporting overall spa operations.

Responsibilities

• Welcome guests warmly, providing an attentive and polished greeting upon arrival
• Escort or direct guests through their spa journey, ensuring comfort and clarity
• Anticipate guest needs and respond promptly to requests, preferences, and concerns
• Provide knowledgeable recommendations on treatments, spa experiences, memberships, and retail products
• Maintain a calm, luxurious atmosphere in the reception and retail areas
• Manage all spa bookings, confirmations, modifications, and cancellations with accuracy
• Maintain a deep understanding of treatment menu offerings, therapist specialties, and treatment durations
• Optimize the schedule to maximize therapist productivity and guest satisfaction
• Handle guest check-ins and check-outs efficiently, including payment processing and charges
• Answer emails, calls, and inquiries promptly and professionally
• Offer thoughtful product recommendations and assist guests in selecting retail items that suit their wellness needs
• Ensure retail displays are immaculate, fully stocked, and visually appealing
• Support monthly inventory counts, restocking, and reporting
• Promote spa promotions, special packages, and seasonal experiences
• Communicate guest information, preferences, or special requests to therapists and spa leadership
• Maintain cleanliness and presentation of the front desk, retail area, and relaxation spaces
• Assist with locker room or facility needs during peak times (as needed)
• Participate in daily briefings and contribute to a collaborative team environment
• Handle sensitive guest information with confidentiality
• Follow all cash-handling policies

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The Huntington, located in the exclusive Nob Hill neighborhood, is going through a complete reimagination and provides guests with modern amenities and conveniences within a historic space, including fine dining, a three-level spa, beautiful rooms and suites, as well as meeting and event spaces.