Spa Receptionist

About This Role

This part-time Spa Receptionist role is the first point of contact for clients, providing excellent customer service and managing administrative tasks. It suits a professional and personable individual who thrives in a fast-paced environment and enjoys engaging with diverse people.

Responsibilities

• Welcome clients warmly and professionally, creating a positive first impression
• Answer telephone calls and respond to client enquiries via email in a friendly, professional, and timely manner
• Manage appointments, bookings, and the reception diary accurately
• Provide information about spa treatments, services, and retail products
• Process payments and handle transactions accurately
• Recommend and promote suitable treatments and products to enhance the client experience and support sales
• Complete morning opening duties and set up reception and client areas to ensure the spa is ready for the day ahead
• Assist with general housekeeping duties to maintain a clean, tidy, and welcoming environment throughout the spa
• Assist with laundry duties, including washing, drying, folding, and organising towels and other spa linens as required
• Maintain the cleanliness and presentation of the reception area and communal spaces
• Assist with general administrative duties, including data entry, email correspondence, and record keeping
• Support the presentation and merchandising of retail products
• Communicate effectively with therapists and other team members to ensure the smooth running of daily operations
• Maintain high standards of professionalism, cleanliness, and customer care at all times

Requirements

• Proven experience in a receptionist or customer service role is preferred but not essential
• Excellent communication skills, both verbal and written
• Strong organisational skills with the ability to manage multiple tasks efficiently
• Basic maths skills for handling transactions or data entry tasks
• Good time management skills to prioritise daily responsibilities effectively
• Knowledge of phone etiquette and professional demeanour when interacting with clients and visitors
• Ability to upsell products or services tactfully to enhance customer satisfaction
• Organisational skills to maintain a tidy reception area and manage administrative duties confidently
• Warm and personable: Naturally friendly, approachable, and confident when interacting with clients
• Immaculately presented: Professional in appearance and mindful of the standards expected in a spa environment
• Proactive and hands on: Happy to get involved in all aspects of spa operations, including opening preparations, laundry, and general housekeeping