About This Role
This spa receptionist role is for someone who loves details and making people feel welcome, providing an exceptional experience for guests visiting the spa at Kenoza Hall. The position involves guiding guests through their wellness journey and ensuring all amenities are ready.
Responsibilities
- Open the spa at 8am and complete the morning checklist to ensure all amenities and common spaces are ready for guests
- Guide on-site guests through their experience at Kenoza Hall
- Welcome guests and provide tours of the building and common spaces
- Be prepared for guest arrival by reviewing reservation notes to learn of special requests
- Develop expert-level knowledge of all spa offerings and treatment providers
- Work with the property
- Deliver above and beyond customer service with Foster Supply Hospitality
- Resolve or escalate any guest complaints and work with the wider Experience Guide team to provide a resolution for guests
- Maintain detailed and accurate guest notes pre- and post-stay and communicate guest information to the appropriate teams
- Collect payment or update house account information accurately in relation to each guest
- Learn and utilize the property
- Ensure that all checks are closed daily and that payment is captured for all goods and services provided
- Escalate any out-of-the-ordinary billing issues to the Spa Manager
- Continuously expand skills and knowledge through attending training sessions on and off property
- Maintain the cleanliness and overall appearance of common spaces
- Assist with cleaning, laundry, and regular cleaning and organization tasks as needed
- Ensure compliance with all company safety protocols, including those specific to Covid-19
Requirements
- Hospitality mindset is necessary
- Ability to stand, stoop, crouch, travel between buildings outdoors, and perform repetitive tasks for a long period of time
- Ability to walk up and down stairs
- Ability to lift 50lbs
Nice to have:
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Important Details
- Schedule: Day shift, weekdays, weekends, holidays
About the Company
Kenoza Hall is a 55-acre property featuring 32 guest rooms, a fine dining experience, outdoor lake-view seating, a full bar, multiple common areas, and a full-service spa. It is part of Foster Supply Hospitality, a mission-based hotel and hospitality group.
