Spa Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Help or transport service
• Opportunity for advancement
• Training & development
• Tuition assistance
• Wellness resources

Hand & Stone Massage and Facial Spa | Stamford, CT Earn $55,000 - $71,000 per year + Performance Bonuses Benefits

• Health, vision and dental benefits
• Performance-based bonus opportunities
• Competitive salary
• Employee discounts on spa services and retail products
• Transportation assistance
• Career growth and advancement opportunities
• Paid training and professional development
• Tuition assistance
• Wellness resources and support programs

Lead a High-Performing Team. Grow a Thriving Spa. Deliver Exceptional Client Experiences. Hand & Stone Massage and Facial Spa is seeking a driven, customer-focused Spa Manager to lead our Stamford location. This leadership role is ideal for an experienced manager who thrives in a fast-paced environment, enjoys coaching teams, driving sales performance, and creating outstanding client experiences.

As Spa Manager, you will oversee daily operations, lead and develop a team of wellness professionals, and drive membership growth, revenue performance, and client satisfaction.

Key Responsibilities Drive Membership & Sales Growth

• Lead and coach the front desk team to achieve membership enrollment goals
• Promote our Lifestyle Membership Program through exceptional client consultations
• Increase revenue through service enhancements, retail sales, promotions, and community outreach initiatives
• Monitor trends and implement strategies to maximize sales performance

Lead & Develop a Winning Team

• Recruit, hire, onboard, and retain top talent
• Provide ongoing coaching, training, and performance management
• Foster a positive, motivating, and results-driven culture
• Recognize and reward team achievements

Manage Daily Spa Operations

• Ensure smooth day-to-day operations and staffing coverage
• Maintain compliance with company policies, service standards, and cleanliness expectations
• Track KPIs including membership growth, revenue, retention, retail sales, and guest satisfaction
• Resolve operational challenges proactively and efficiently

Deliver An Exceptional Guest Experience

• Create a welcoming environment that exceeds client expectations
• Handle client concerns professionally and effectively
• Build long-term client relationships that drive retention and referrals
• Ensure every guest receives outstanding service from check-in to check-out

Qualifications Required

• 2+ years of management experience in a spa, salon, wellness, fitness, hospitality, retail, or service-based business
• Proven success leading teams and achieving sales, membership, or business growth goals
• Strong leadership, coaching, communication, and conflict-resolution skills
• Excellent organizational and time-management abilities
• Proficiency with scheduling, reporting, and operational management
• Availability to work a flexible schedule, including evenings and one weekend day

Preferred

• Experience managing membership-based businesses
• Background in wellness, beauty, spa, fitness, or hospitality environments
• Experience with retail sales and customer retention programs

What Success Looks Like In this role, success means:

• Consistently achieving membership and revenue goals
• Building a highly engaged, high-performing team
• Delivering exceptional client satisfaction and retention
• Maintaining efficient operations and strong financial results
• Creating an environment where guests and employees love being part of the spa

If you're a passionate leader with a strong sales mindset and a commitment to exceptional client service, we'd love to meet you. Apply today and help make every visit the best hour of our clients' month. I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.