Souvenir Assistant Manager- Tower of Americas

Job Details

Description About Photogenic and Cherry Hill Programs Since 2001, the core of Photogenic is creating unique souvenir photography solutions. As the Souvenir Division of Cherry Hill Programs, the Photogenic team brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions and destinations across North America, our company contributes millions of holiday and souvenir experiences for children and families, year after year.

As Assistant Manager , you will work alongside our Operations Manager as you lead, develop and motivate the local team to achieve personal, professional and company goals.

Our Assistant Manager Will Also

• Promote a positive, collaborative environment and maintain our core values and policies

• Take photos and provide guests with memorable souvenirs to take home

• Photography experience not required

• Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery

• Ensure daily operations are maintained as scheduled

• Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager

• Coach and develop team members to drive revenue, reduce cost and provide world class guest service

• Establish and maintain positive and successful vendor relations with staff at all locations and assist where needed

• Assist Operations Manager with administrative tasks such as inventory, scheduling, training and/or recruiting

• All other duties as assigned

What We’re Looking For

• Positive attitude and strong work ethic
• Team player who can work independently and understands the importance of leadership
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
• Ability to process sales transactions and comfortable with cash handling
• Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
• Comfortable working in an outdoor environment in natural weather conditions

Knowledge, Experience & Skill

• Previous supervisory/management experience preferred
• Demonstrate excellent interpersonal and communication skills
• Strong people management skills and a passion for developing talent