About This Role
This sourcing manager role focuses on managing supplier relationships for the full after-sales service lifecycle of Energy Storage Systems (ESS). The position involves overseeing a broad portfolio of services, including field service, warranty, repair, spare parts, logistics, technical support, and recycling. The ideal candidate will act as a commercial advisor to leadership, ensuring service solutions are scalable, cost-effective, and aligned with business needs.
Responsibilities
- Develop and maintain sourcing strategies for after-sales categories such as field service, warranty administration and repair, spare parts, consumables, logistics, technical support, training, digital service tools, decommissioning, recycling, and specialized equipment
- Assess supplier markets, identify and qualify capable partners, and lead RFIs, RFPs, and RFQs from requirements definition through evaluation and award
- Partner with After-Sales Services, Engineering, Quality, Operations, Finance, Legal, and EHS to evaluate technical capability, service coverage, capacity, safety, quality, cost, and commercial risk
- Build scalable regional and national supply solutions that support installation, commissioning, preventive and corrective maintenance, warranty response, upgrades, and end-of-life requirements
- Lead negotiation and execution of Master Service Agreements, Statements of Work, Service Level Agreements, purchase agreements, rate cards, and other category-specific commercial documents in partnership with Legal and business stakeholders
- Negotiate pricing, warranty obligations, service levels, response times, liability, indemnification, intellectual property, data protection, business continuity, and other terms appropriate to each after-sales category
- Develop cost models and total-cost-of-ownership analyses; use competition, demand aggregation, should-cost insights, and structured pricing mechanisms to improve value
- Establish clear scopes, pricing controls, purchase-order requirements, invoice validation processes, and change-management mechanisms
- Establish and monitor category-appropriate KPIs, which may include service response, mean time to repair, first-time fix rate, parts availability, fill rate, logistics performance, quality, cost, and SLA compliance
- Lead periodic business reviews, recovery plans, cost-improvement initiatives, capacity reviews, and continuous-improvement activities with strategic suppliers
- Act as the commercial escalation point for service failures, supply interruptions, warranty disputes, billing discrepancies, and contract-performance issues
- Identify single-source, capacity, geographic, financial, cybersecurity, and operational risks; develop mitigation and contingency plans with cross-functional partners
- Work with After-Sales Services, Engineering, Quality, Operations, Logistics, IT, and Product teams to translate customer and technical needs into clear sourcing requirements and supplier deliverables
