About This Role
This role is for a Sommelier responsible for managing the wine program, assisting guests with wine selections, and maintaining inventory. The position involves educating staff and ensuring responsible alcohol service in a luxury hotel setting.
Responsibilities
- Issue, open, and serve wine and champagne bottles
- Answer guest questions or concerns regarding the origin, vintage, and style of various wines
- Update and maintain the wine list and MICROS system
- Pair and suggest wines that will best complement menu items
- Attend wine tastings and develop relationships with vendors
- Request new wines and products
- Create and update wine lists
- Design and implement wine promotions and incentive programs
- Monitor and replenish inventory of wine cellar, equipment, and glassware
- Train and educate server and bartender staff
- Conduct vintage and BIN number checks
- Conduct staff wine tastings
- Secure liquors, beers, wines, coolers, cabinets, and storage areas
- Follow all state and local laws for serving alcohol responsibly
- Maintain an accurate spill sheet
- Follow all company and safety and security policies and procedures
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Support the team to reach common goals
- Ensure adherence to quality expectations and standards
- Read and visually verify information in a variety of formats (e.g., small print)
- Stand, sit, or walk for an extended period of time or for an entire work shift
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
- Move through narrow, confined, or elevated spaces
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
