About This Role
Serving guests with warm, humble, and knowledgeable service is central to this Sommelier role at a Michelin-starred restaurant within a luxury inn. The position suits a hospitality-driven and detail-oriented professional passionate about curating unique guest experiences.
Responsibilities
- Provide warm, humble, and knowledgeable service throughout the property
- Make suggestions based on guest preferences
- Liaise with restaurant and outlet operations staff to ensure a seamless guest experience
- Assist with the curation of the guest’s experience both on and off property
- Maintain knowledge of the wine list, offerings, price points, and best pairing options for menu items
- Take and serve guest orders with attention to dietary restrictions
- Arrange table settings
- Ensure tables and guest-facing spaces are clean during service
- Attend daily briefings and relevant departmental and interdepartmental meetings
- Assist in creating a culture that encourages staff to grow
- Support beverage and service teams
- Prepare all required paperwork including forms, reports, and schedules in an organized and timely manner
- Ensure safety, security, and asset protection policies and procedures are observed
- Ensure privacy and anonymity of all guests through adherence to company policy
- Conduct inventory and cost control
- Plan and maintain wine storage
- Ensure consistent, thorough, and timely communication to peers, managers, guests, and vendors
- Understand and comply with all federal, state, county, and municipal regulations/ordinances that pertain to health, safety, and labor requirements of the property, its employees, and its guests
- Greet guests and present menus
- Deliver checks and collect payment
- Maintain clear communication with guests and coworkers
- Adhere to health department rules
- Perform opening and closing duties as assigned
- Fill in where needed to ensure the guest experience is never compromised as a result of operational challenges
- Engage in continued food, beverage, and hospitality education in daily lineup meetings and through service
- Represent the organization positively and inspire employees, customers, industry partners, and the community
- Perform all other duties as assigned
Requirements
- Professional communication skills and demeanor
- Ability to take direction
- Ability to work in a team environment
- Ability to work calmly and effectively under pressure
- Problem-solving abilities, self-motivated and organized
- Commitment to quality service and customer service knowledge
- Commitment to genuine hospitality
- Minimum 5 years of related food, beverage and/or service experience
- Level 1 (Introductory) Sommelier certification
- Great interpersonal and communication skills
- Flexibility and initiative
- Creative problem-solving and critical decision-making skills
- Valid Manager or Food Handler Certificate
- Responsible Beverage Service Certification
- Understanding and knowledge of safety, sanitation and food handling procedures
- Excellent computer competency, e.g. well versed in PC and/or Mac-based MS Office, POS and PMS
- Knowledge of OpenTable, Tock, or similar booking program
Nice to have:
- Level 2 or 3 Sommelier certification
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Relocation assistance
- Vision insurance
Important Details
- Schedule: varying, includes evenings, holidays and extended hours as business dictates
About the Company
The Harbor House Inn rests on the edge of the rustic Mendocino coastline. The 11-guest room property features a private cove with panoramic views, walkable gardens, and a 20-seat Michelin-starred restaurant that serves a coastal-cuisine focused tasting menu Thursday-Monday evenings. The Inn is located just 30-minutes south of the historical village of Mendocino.
