About This Role
This role involves working with both prospective and current customers, providing workshops and training on BitGo's products and services, and guiding them through the technical aspects of the sales process to onboarding. It suits a professional who will nurture client relationships, working full-time on-site in New York.
Responsibilities
- Lead technical and product demos through the pre- and post-sales cycles, driving technical workshops, solution architecture, implementation guidance, and presentations to executive sponsors
- Manage continuous client relationships by understanding their business requirements, expectations, and technical support needs, with an understanding of customer technical architecture
- Collaborate with Executive Directors, Product Management, and Engineering Teams, contributing to the development of new product features
- Act as a client advocate, providing valuable feedback to internal teams
- Clearly communicate client requirements to the Sales Team for their sales calls
- Possess strong technical skills to explain APIs and create compelling technical demos
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, Programming, or a related accreditation
- 5-8+ years in a client-facing technical role (Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager, or similar)
- 5+ years deep knowledge in blockchain, cryptocurrencies, financial services, banking, payments, and/or trading
- Prior experience in both pre-sales and/or post-sales capacities
- Proven ability to lead and manage client engagements and projects
- Experience collaborating with Subject Matter Experts (SMEs) on RFIs, RFPs, and technical proposals
- Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, and SDKs
- Development experience with Javascript, Typescript, Python, and other web-based technologies/stacks
- Exceptional professionalism – highly regarded by clients and colleagues
- Clear and effective verbal and written communication and comprehension
- Strong ability to self-manage and exercise professional judgment
- Proficient in English, written and spoken
Benefits
- Great colleagues and inspiring startup environment
- Benefits may vary based on location
Important Details
- Work format: full-time on-site
About the Company
BitGo is a digital asset infrastructure company that delivers custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company. Today, BitGo serves thousands of institutions and millions of investors worldwide.
