About This Role
This role drives compelling demonstrations and proof of concepts for TrendAI's security automation capabilities, showcasing integration with third-party services and helping customers understand how to lower their time to identify and contain threats. A strong passion for customer success and collaboration within a radial web organization is critical.
Responsibilities
- Listen to customer problems, work with the sales team, and demonstrate a solution
- Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship
- Conduct ongoing technical touchpoints/health checks with existing customers
- Work in a fast-paced environment under minimal supervision
- Share best practices with other Solutions Engineers to enhance quality of service and efficiency
- Develop subject matter expertise in assigned products and solutions
- Travel regionally for customer-facing activities, as well as marketing and user group events
- Channel feature requests to Product Management to enhance Trend Micro products
- Deliver partner presentations, events, and webinars
Requirements
- Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems
- Experience working with various Microsoft/Linux software and systems
- Solid multi-tasking, troubleshooting, and problem resolution abilities
- Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms
- Strong verbal and written communication, customer service, account management, and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives
- Knowledge of Anti-malware, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, Syslog, SIEM solutions
- Understanding of MITRE Attack Framework and/or security operations center (SOC) functions
- Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform etc.
Nice to have:
- Sales Engineering experience preferred (2-5 years)
- One or more of below certifications or training is desired:
- AWS / Microsoft Azure / Google Cloud Certifications
- ECIH – Certified Incident Handler
- CISSP – Certified Information Systems Security Professional
- Linux/Solaris/UNIX System Administration
About the Company
TrendAI, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trend Micro embraces change, empowers people, and encourages innovation in a connected world.
