About This Role
This Solutions Engineer role involves driving operational transformation and technology implementation for healthcare clients. The Solutions Engineer will understand current operations, design future states, and manage integrations between Care Logistics software and client systems. The position requires a detail-oriented, creative problem solver who can act as a liaison between operations and technology teams to ensure successful outcomes.
Responsibilities
- Collaborate with cross-functional teams to gather business requirements, identify opportunities, and translate them into technical specifications and actionable insights
- Grasp clinical processes and translate them into system requirements for technology teams
- Analyze data from EMR, clinical, and scheduling systems to identify additional functionality opportunities and integration needs
- Critically evaluate gathered information from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs
- Serve as a technical advisor to the internal organization's industrial engineers, Healthcare Operations Executives, and other roles
- Participate in and co-lead virtual and in-person integration interviews, discussions, and project meetings with both internal and external teams
- Help to design future state processes that align business requirements with the capability of the client's system and technology
- Develop and execute interface test plans to validate integration processing and system response
- Participate in go-live support and post-implementation optimization
- Develop and maintain internal and external documentation
- Provide input into developing and modifying client and Care Logistics systems to meet client needs
- Collaborate with Client Services to ensure realization of client goals and estimated ROI
- Other duties as assigned
Requirements
- Bachelor's degree in Engineering, Information Technology or equivalent combination of education and experience
- 3-5 years of Solutions Engineer or related experience
- Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from the underlying true business problem/needs
- Ability to identify inefficiencies, propose solutions, and evaluate outcomes effectively
- Above average observational skills to recognize opportunities, collect data, and validate information
- Proficiency with Microsoft products such as Outlook, Word, Excel, and PowerPoint
- Comfort in leading discussions, facilitating interviews, and presenting findings to diverse audiences
Nice to have:
- Working knowledge of HL7
- Experience with or knowledge of hospital processes
- Experience with Electronic Health Records (EHR) platforms including ADT, clinical, and ordering processes
Important Details
- Travel: 30-70% is required
About the Company
Care Logistics is a subsidiary of Jackson Healthcare, a family of highly specialized healthcare staffing, search, and technology companies. Jackson Healthcare helps healthcare facilities across the country serve more than 10 million patients each year, backed by more than 2,600 Associates and over $2B in annual revenue. It is a top three U.S. healthcare staffing firm.
