About This Role
This role is for Monaco's first Solutions Engineer, serving as the technical lead on upmarket deals. You will analyze a customer's current sales system, design its implementation on Monaco's platform, and support the account executive in closing deals. The position is part of the sales team.
Responsibilities
- Lead technical discovery: Map how the customer currently manages revenue, including CRM objects, fields, relationships, pipelines, routing, reporting, integrations, and actual rep workflows
- Design the future state: Illustrate how their processes will operate on Monaco, with AI agents performing tasks currently done manually by their team
- Demo it: Create demo accounts and guide VPs of Sales and RevOps leaders through the proposed future state, assisting the account executive in closing deals
- Scope the migration: Plan the end-to-end transition from their existing CRM, including data transfer, mapping, validation, and cutover timing
- Be the gate: Collaborate with the product team to determine if a requested scope is deliverable by Monaco today, and identify deals outside the upmarket focus
- Hand off and feed back: Provide the implementation team with a defined plan and translate recurring gaps into clear requirements for product and engineering
Requirements
- 4+ years in RevOps, GTM systems, or solutions engineering
- Deep knowledge of end-to-end B2B GTM systems, including lifecycle stages, routing, automation, reporting, and permissions
- Personally architected, customized, integrated, or migrated complex CRM setups in Salesforce, HubSpot, or similar, with the ability to quickly understand a customer's objects, fields, workflows, data volume, and history
- Understanding of how a sales tech stack integrates, from CRM to sequencing, enrichment, and call recording, and how data flows between tools
- Experience building integrations and workflows using APIs, webhooks, and structured data, ideally SQL or scripting
- Experience building automations or AI agents into a sales process
- Customer-facing experience: conducted discovery, designed solutions, and presented them to sales leaders as a consultant, solutions engineer, or in another client-facing role, and helped close deals
Nice to have:
- Experience as the first solutions engineer at a company, or built the function from scratch
- Experience with fast-growing sales teams transitioning from their first CRM
Benefits
- Equity in Monaco
- Medical, dental, and vision coverage, including fertility and IVF
- Company-paid life insurance
- On-demand virtual care, gym and fitness app access, and mental health support
- A health testing membership with lab work and a personalized plan, paid by Monaco
