About This Role
This Solutions Engineer role involves deeply understanding the creative and media landscape to align technical solutions with the broader ecosystem. The role focuses on translating complex client needs into actionable requirements, designing balanced solutions, and acting as a trusted technical advisor to key clients.
Responsibilities
- Deeply understand the creative and media landscape where advertisers, agencies, and media platforms intersect, ensuring technical solutions align with the broader ecosystem
- Apply an analytical mindset to specialize in the specific market Cape.io operates in, staying ahead of trends to keep clients competitive
- Build trust with demanding users by communicating transparently about responsibilities, technical constraints, and mutual commitments
- Align with the Creative Automation product team on technical feasibility, translating complex client needs into clear, actionable requirements
- Design solutions that balance the "now" and the "next" maintaining short-term momentum for the client while safeguarding the long-term stability and scalability of the platform
- Bridge the gap between Sales and Service Delivery by collaborating with the implementation and support teams to ensure a flawless transition for every new client
- Act as a trusted technical advisor, building and maintaining strong relationships with key clients through expert troubleshooting and strategic support
- Take ownership of leading and guiding verticals in adopting best practices and implementing new solutions tailored to their unique business needs
- Be the voice of the customer by gathering feedback on product performance and identifying areas for future improvement
- Partner directly with the sales team to decode customer requirements and propose technical solutions for a perfect, tailored product fit
- Master Cape.io’s technical capabilities to effectively communicate product benefits, address complex inquiries, and provide the clarity needed to ensure customer satisfaction
Requirements
- 3–4 years in a similar mid-level role, ideally within a digital marketing SaaS company or on the ad operations side of a media agency
- Strong background in paid social, programmatic display, and/or OLV buying
- Proficiency with DSPs such as Google Marketing Platform (GMP), Amazon, Adform, The Trade Desk, etc.
- Fluency in Spanish and English
- Ability to translate complex technical concepts into clear insights for non-technical stakeholders
- Analytical mindset with the drive to specialize in the specific niche and stay curious about market shifts
- Exceptional presentation skills and the ability to build long-term trust with high-stakes clients
- Strong troubleshooting skills and the capability to manage multiple tasks and projects concurrently without losing sight of the deadline
