Working closely with the Sales team and collaborating with Customer Success, the Solutions Engineer delivers exceptional customer experiences from the first conversation through to long-term partnership. This role influences business growth by helping leading brands solve real-world challenges, analyzing customer requirements, designing tailored solutions, and delivering compelling product demonstrations.
Responsibilities
Manage the technical setup of demo environments, connecting the platform to 3rd-party integrations via the Marketplace suite of tools
Read and parse extensive RFI/RFP documents to understand prospect needs, working closely with the Sales Team to build insights into the foundational needs of each opportunity
Create and deliver compelling demos of the platform which are tailored to the prospective customer’s frame of context
Be a product expert (with lots of help from extensive training materials)
Think on your feet (or, office chair) when quizzed by prospective customer teams across diverse functions such as IT, HR, Communications, and Leadership
Continually learn about, and deliver presentations on, the platform roadmap, with a focus on the benefits of the features being developed
Analyze the sales lifecycle and suggest refinements, asking questions and devising options for improvement
Work closely with team members across the US and UK, ensuring sufficient overlap with relevant time zones
Requirements
4+ years' experience supporting Sales, Pre-Sales, Solutions Consulting, or Technical Consulting teams within a SaaS environment
Proven ability to translate complex technical concepts into clear business value for both technical and non-technical audiences
Experience leading discovery conversations to understand customer challenges and design impactful solutions
Experience presenting and demonstrating technical solutions to a broad range of stakeholders, from IT teams and system administrators through to senior business leaders
Experience working with APIs, custom integrations, data migrations, and technical implementation projects
Exposure to software development practices, including Agile delivery, testing, release management, and deployment methodologies
Experience collaborating with Product, Engineering, Customer Success, and Sales teams to deliver successful customer outcomes
Strong understanding of cloud architecture principles, including multi-tenant SaaS environments, scalability, high availability, disaster recovery, and global data residency requirements
Knowledge of AWS and/or Azure cloud technologies, networking concepts, infrastructure design, monitoring, security, and compliance best practices
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Understanding of enterprise architecture and how business systems integrate across complex technology ecosystems
Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, REST APIs, JSON, webhooks, and SDKs
Understanding of software design principles, application architecture, coding practices, and technical solution design
Knowledge of authentication and identity management technologies, including SAML, SCIM, OAuth 2.0, OpenID Connect (OIDC), and Single Sign-On (SSO)
Familiarity with security and compliance requirements, including GDPR, data protection, encryption, access controls, and governance frameworks
Understanding of integration patterns and enterprise platforms, including Microsoft 365, SharePoint, Teams, HRIS/HCM systems, and Business Intelligence solutions
Knowledge of migration strategies, deployment approaches, and CI/CD practices, with an appreciation for enterprise change management processes
Naturally curious with a genuine passion for technology, innovation, and continuous learning
Customer-focused with a strong desire to understand business challenges and deliver value-driven solutions
Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
Strong analytical and problem-solving abilities, balancing technical requirements with commercial objectives
Confident discussing architecture, development, integrations, and security concepts with customers and internal stakeholders
Collaborative and team-oriented, with the ability to build strong relationships across Sales, Product, Engineering, and Customer Success functions
Organized, self-motivated, and comfortable managing multiple priorities in a fast-paced environment
Commercially aware, proactive, and motivated by helping organizations succeed through technology
Benefits
25 days annual leave (with the option to buy and sell additional days)
Cycle to work scheme
Access to Learning & Development platform
Life Insurance
Auto Enrolment Pensions
Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more)
Reimbursement for usage of personal mobile phone
Free Gym membership and Free Thursday lunch for office based staff
About the Company
Interact is a leading provider of enterprise intranet software, connecting more than four million employees worldwide with some of the world's most recognized brands. The company has offices in Manchester, New York, Dubai, Tulsa, Warsaw, and Manila, supporting organizations across North America, EMEA, APAC, and Australia.
