About This Role
This senior technical role is responsible for designing Alterman's network, cloud, and infrastructure solutions. It acts as a liaison between business stakeholders and the Technology Department, ensuring business requirements are integrated into technical solutions. The role involves collaborating with Program Management, operations, and business leaders during the initial planning stages of technology initiatives, including new offices and job sites, to identify requirements across various technical domains.
Responsibilities
- Represent the Technology Department in early planning with Program Management and business teams for new offices, job sites, projects, and business initiatives
- Lead intake and discovery sessions to capture business, technical, security, and support requirements from the start
- Develop cost estimates, lead times, and technology budgets for inclusion in project plans and job costing
- Translate business objectives into clear technical requirements, defined scope, and a technology readiness timeline
- Design LAN, WAN, wireless, and SD-WAN solutions, including ISP circuit selection, cellular and satellite backup, and temporary job site connectivity
- Design Microsoft Azure and hybrid cloud solutions, including networking, hosting, identity integration, and cost management
- Design server, virtualization (Nutanix AHV, VMware, Hyper-V), storage, and backup and disaster recovery solutions
- Design endpoint, VoIP and Teams telephony, print, and physical security infrastructure (cameras, access control) for offices and job sites
- Maintain reference architectures for repeatable builds such as permanent offices, field offices, job site trailers, and data center expansion
- Develop and maintain technical documentation, including requirements, solution designs, network and architecture diagrams, bills of materials, implementation plans, and handoff packages to support execution by the appropriate Technology teams; serve as an escalation point for complex design decisions
- Identify identity and access requirements, determine security monitoring and vulnerability management needs, and verify compliance with applicable customer and contractual requirements
- Determine network hardware, connectivity, wireless coverage, hosting, backup, endpoint management, and physical security requirements
- Identify device procurement, user onboarding, equipment, ITSM configuration, and field support requirements
- Assess application access, system integration, licensing, contractual impacts, and configuration management requirements
- Identify system integration, data, reporting, and automation needs and document requirements for the development team
- Assess user training and adoption needs and identify necessary business process changes
