About This Role
This Solutions Architect role sits at the intersection of AI, product, and commercial strategy, focusing on designing conversational AI solutions for prospective clients. It combines technical consulting, solution design, discovery, and storytelling, with engagements ranging from formal enterprise procurement processes to practical demonstrations of modern AI systems.
Responsibilities
- Lead technical discovery sessions with enterprise clients and partners
- Design AI customer communication solutions across voice, chat, and automation workflows
- Deliver engaging product demonstrations
- Work closely with sales, product, engineering, and delivery teams throughout the pre-sales lifecycle
- Respond to RFIs, RFPs, and technical architecture questionnaires
- Scope integrations, APIs, data flows, and deployment requirements
- Translate complex AI capabilities into clear business outcomes for both technical and non-technical stakeholders
- Help shape customer solutions involving conversational AI, LLMs, speech AI, workflow automation, analytics, and cloud infrastructure
- Support technical validation, proof-of-concepts, and solution architecture discussions
- Build trusted relationships with stakeholders across technical teams, operations, and leadership groups
Requirements
- Strong communication and stakeholder management skills
- Experience working in solutions architecture, technical pre-sales, consulting, or enterprise technology environments
- Comfortable running discovery workshops, demos, and technical presentations
- Strong understanding of modern AI systems and emerging technologies
- Able to manage multiple opportunities and priorities simultaneously
- APIs, integrations, and cloud architecture
Nice to have:
- Conversational AI or speech AI platforms
- Large language models and generative AI systems
- Real-time communication systems or workflow automation
- AWS or other hyperscaler environments
- Telecoms, CCaaS, CX, or enterprise communications experience
- Understanding of AI evaluation, automation, or agentic workflows
Benefits
- Work on AI systems used in production environments
- Help shape how enterprises adopt conversational AI technologies
- Join a company transitioning from traditional communications software into an AI-first platform business
- Be part of a fast-moving environment building next-generation voice and AI products
About the Company
Our platform combines real-time speech AI, large language models, conversational workflows, and cloud infrastructure to power intelligent voice and messaging experiences at scale, transforming how businesses communicate with customers.
