About This Role
Serving as the technical lead, the Solutions Architect delivers technical solutions for new implementations or enhancements to existing customer implementations. This role is responsible for application and integration design, managing internal and external customer requirements, and test execution by working with a cross-functional team focused on system and operational readiness for go-live. The successful candidate will deliver technology solutions that meet or exceed design requirements as outlined by solution engineers and will also manage the Retail Compliance label program, building and certifying Compliance labels for customer implementations.
Responsibilities
- Solution Delivery including but not limited to: translating business needs and objectives into requirements and project estimates
- Enable competitive and quality technology solutions in response to business needs
- Solution documentation
- Drive innovative and creative solutions to business challenges
- Serve as solution architect to construct data flow between Ryder customers and Ryder applications
- Test planning and support including but not limited to defect resolution
- Facilitate the design and configuration of multiple applications in coordination with application teams
- Support project scope management and requirements with internal Ryder business and external customer, evaluating impact of changes and escalating any risks to delivery
- Deliver timely and accurate weekly status reports on projects
- Perform other duties as assigned
- May provide leadership, guidance, and performance management for assigned team members and direct reports
Requirements
- Facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams, including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions
- ZPL proficiency
- Ability to collect information, detect patterns, brainstorm, interpret data, integrate new information, and theorize to problem solve and make decisions
- Strong documentation skills as it relates to business requirements and scope definition
- Candidate must possess strong client facing skills and understand the mechanisms for building strong, long-lasting internal and external customer relationships, including the ability to generate results through influence
- Ability to manage multiple projects and/or change requests concurrently, set priorities and adapt to changing requirements and work conditions
- Possess a high degree of initiative
- Bachelor's Degree in IT management, supply chain management, computer science, engineering, accounting, business or related field
- 3 years or more in IT solution delivery or implementation experience
- 2 years or more in Transportation Management and/or Distribution Management Technology
Nice to have:
- 2 years or more in Supply Chain Management, experience with 3PL/4PL
- Transportation Management technologies Intermediate
- Warehouse Management Technologies Intermediate
- System Integration Design Intermediate
- Agile Project Management Beginner
- Industry experience Intermediate
Benefits
- Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
- Paid time off for vacation, illness, bereavement, family and parental leave
- Tax-advantaged 401(k) retirement savings plan
Important Details
About the Company
At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Their culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
