This highly hands-on architecture role combines broad technical knowledge with practical implementation experience to design integrated solutions, coordinate specialist resources, and ensure solutions are secure, supportable, and operationally ready. The Solutions Architect, Clinical Technologies is the primary solution architecture and design authority for technology solutions supporting the Medavie Clinic Division. The role translates clinical, business, operational, security, privacy, and regulatory requirements into secure, reliable, scalable, and supportable technology solutions that align with enterprise standards and strategic objectives.
Responsibilities
Lead requirements clarification, options analysis, and the development of current-state, target-state, and transition architectures for clinic technology solutions
Engage clinicians, clinic operators, business leaders, IT teams, and vendors to define functional requirements, non-functional requirements, integration requirements, dependencies, operational constraints, and support expectations
Produce architecture views, technical designs, architecture decision records, implementation diagrams, and supporting documentation that clearly document options, trade-offs, assumptions, risks, costs, and recommendations
Design integrated solutions spanning cloud services, infrastructure, networks, security, identity, endpoint management, business applications, clinical applications, databases, websites, and vendor-hosted platforms in alignment with clinic objectives and enterprise standards
Apply approved enterprise architecture principles, security controls, privacy requirements, and reusable technology patterns while identifying and documenting required exceptions
Coordinate solution reviews with Enterprise Architecture, Cyber Security, Privacy, Infrastructure, and other governance bodies, incorporating required controls and recommendations into the final design
Maintain traceability from business and clinical requirements through design, testing, operational readiness, implementation, and support transition activities
Perform hands-on configuration, deployment, integration, testing, validation, cutover, stabilization, and troubleshooting for clinic technology solutions
Lead or support implementations for new clinics, acquisitions, migrations, upgrades, technology replacements, and patient-facing services
Validate performance, availability, resiliency, backup, recovery, monitoring, security, privacy, remote access, and operational support requirements
Coordinate vendors and internal teams during implementation while resolving technical dependencies and escalations
Participate in major incident response, problem management, root-cause analysis, and complex troubleshooting when architecture or specialized solution knowledge is required
Develop and maintain reusable clinic technology standards and patterns, including standard clinic network designs, new-clinic blueprints, acquisition integration patterns, remote-access architecture, endpoint standards, and EMR or patient-application integration patterns
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Produce complete and current architecture records, configuration documentation, inventories, support procedures, runbooks, recovery procedures, and knowledge articles
Define operational readiness and support acceptance criteria before production transition
Provide knowledge transfer and practical training to downstream service desk, infrastructure, network, endpoint, application, and clinic support teams
Transition stabilized solutions to the appropriate operational owner with documented responsibilities, escalation paths, and support dependencies
Act as the primary solution architecture resource for Clinical Technologies while working within enterprise technology, security, privacy, and service-management governance
Translate clinic workflows and business objectives into practical technology design without losing operational or clinical context
Understand how clinic solutions integrate with ERP, HRMS, finance, identity, data, ITSM, and other enterprise platforms
Participate in technology and vendor selection and, where appropriate, lead implementation within the clinic division
Communicate recommendations, risks, decisions, status, and technical concepts clearly to technical and non-technical stakeholders
Maintain solution roadmaps and lifecycle plans covering capacity, currency, support status, technical debt, security, availability, continuity, and eventual replacement
Ensure implementations follow ITSM practices, ITIL change control, configuration management, release planning, and formal production change processes
Identify opportunities to standardize, simplify, automate, consolidate, and improve the reliability and supportability of clinic technologies
Support acquisition due diligence, integration planning, clinic onboarding, business continuity planning, and technology risk assessment
Evaluate emerging technologies and proof-of-concept opportunities where they address a defined clinic or business need
Identify opportunities to standardize clinic technology and create repeatable designs for new clinics, acquisitions, integrations, and remote access
Evaluate cloud, automation, security, patient-facing, clinical, and infrastructure technologies against defined business and clinical needs
Develop proofs of concept where required to validate feasibility, usability, integration, supportability, security, and cost
Recommend modernization opportunities that reduce technical debt, improve resiliency, strengthen security and privacy, simplify support, or improve clinical operations
Improve documentation, implementation, transition, and training practices based on lessons learned and operational feedback
Requirements
Minimum 5 years of relevant IT experience, including experience designing and implementing integrated technology solutions
Demonstrated hands-on experience with configuration, deployment, testing, troubleshooting, documentation, and transition to support
Post-secondary diploma or degree in Computer Science, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and relevant experience
Demonstrated ability to design, document, and implement technology solutions spanning multiple domains including infrastructure, cloud services, networking, identity and access management, business applications, clinical applications, endpoint management, and cybersecurity
Strong understanding of architecture principles, solution design methodologies, systems integration, technology lifecycle management, operational readiness, and service transition
Ability to evaluate business, clinical, operational, security, privacy, supportability, and cost considerations when developing solution recommendations
Experience producing architecture documentation, technical standards, implementation plans, diagrams, decision records, operational procedures, and support documentation
Working knowledge of cloud and on-premises environments, network architecture, server infrastructure, endpoint management, application integrations, databases, websites, and IT service management practices
Understanding of security-by-design principles, privacy requirements, business continuity, disaster recovery, data residency considerations, and vendor risk management
Strong analytical, communication, facilitation, documentation, stakeholder engagement, and training skills
Ability to work independently while collaborating effectively with Enterprise Architecture, Cyber Security, Infrastructure, Privacy, Service Delivery, vendors, and business stakeholders
Demonstrated ability to lead complex technology initiatives from requirements gathering through implementation, operational transition, and lifecycle management
Strong written and verbal communication skills and ability to write for a technical audience
Robust analytical and problem-solving skills
Ability to manage multiple priorities and consistently produce results within timelines
Ability to develop and maintain positive working relationships team members and others
A highly motivated and dynamic professional
A problem-solving mindset and ability to translate business requirements into secure and scalable code
A friendly willingness to collaborate and play nice with others
Someone with a love for project-based work and staying on top of your technical game
Open-minded and willing to adapt to existing development standards and structure
Ability to work independently in a rapidly evolving environment
Nice to have:
Experience with clinical technologies, EMRs, patient-facing applications, healthcare integrations, clinic websites, or multi-site healthcare environments is an asset
Lead, mentor, and guide less experienced team member in best practices
Benefits
Flexible work environment and work-life balance
100% employer-paid health, dental, and vision benefits (effective Day 1)
100% employer-matched Defined Contribution Pension Plan
Annual performance-based Incentive Bonus
A gifted week of vacation in your first year + optional Vacation Purchase Program
Support for professional development, training, and certifications
Wellness programs, health resources, and fitness discounts
Important Details
Schedule: Primarily remote or office-based work with extensive computer and collaboration requirements; occasional after-hours work may be required for implementations, maintenance, clinic cutovers, major incidents, or recovery activities
Contract: Permanent full-time position
Travel: Minor national travel to clinic locations, corporate offices, data centres, or vendor sites may be required
Language Skills: Fully bilingual (French/English); English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English
Security Clearance Requirement
In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
About the Company
Medavie is a national health solutions partner with a team of 8,000+ professionals. They create industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year. Their mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest.
Medavie is a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery.
