Solution Engineer

Job Description:

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through Magnit Global, depending on contract factors and upon meeting requirements.

• In-Kind Donation Leadership : Support nonprofit partners as a technical domain expert across the lifecycle of technology donations, from pre-award technical assessment through post-deployment adoption and outcome measurement.
• Discovery & Impact Assessment : Lead discovery sessions to understand nonprofit partners' operational challenges, mission alignment, and capacity for technology adoption; assess readiness for donation and identify quick wins.
• Solution Design : Design and deliver tailored demonstrations and implementation plans showcasing how AI, automation, and self-service capabilities can strengthen partner operations (case management, volunteer management, program delivery, data insights).
• Build Partnerships : Develop and maintain strategic relationships with nonprofit partner leadership, internal stakeholders (Legal, Compliance, Partner teams), and Sales counterparts supporting donation deals.
• Program Advocacy : Provide feedback to Product Management and Partner for Good leadership on nonprofit-specific use cases, product gaps, and enhancement opportunities that unlock social impact value.
• Governance & Compliance : Support due diligence, donation agreements, and compliance frameworks (FCRA, OFAC, tax/legal requirements) ensuring partner eligibility and donation suitability.
• Knowledge Sharing : Develop and share nonprofit implementation playbooks, demo flows, and best practices with the broader team and Sales to accelerate donation pursuits.
• Market Intelligence : Stay current on nonprofit sector trends, competitive landscape, and mission-driven technology adoption patterns to inform program strategy.
• Events & Enablement : Support partner showcase events, nonprofit leadership briefings, and co-marketing activations with nonprofit partners.

Skills

• Technical Expertise: 7+ years of experience in enterprise platform implementation, solution consulting, or technical sales.
• Deep technical expertise with ServiceNow or similar enterprise platforms (Salesforce, Workday, Oracle, Microsoft Dynamics).
• Strong hands-on ability in configuration, demo building, and solution architecture.
• Domain & Sector Experience: Experience working with nonprofit organizations, social enterprises, or mission-driven customers (direct nonprofit employment, nonprofit consulting, or donated technology program experience a strong plus).
• Understanding of nonprofit operational challenges (limited IT resources, compliance complexity, mission-critical workflows, volunteer management, grant reporting).
• Familiarity with nonprofit technology landscape and funding models.
• Soft Skills & Executive Presence: Exceptional storytelling and ability to translate technical capabilities into mission-driven outcomes.
• Trusted advisor mindset; ability to earn credibility with nonprofit C-suite and program staff.
• Strong partnership and influence skills—comfortable navigating complex stakeholder environments (nonprofit, legal, sales, product).
• Proven ability to simplify complex technical concepts for non-technical audiences.
• Operational Excellence: Portfolio management capability: track multiple nonprofit partnerships concurrently, manage timelines, and own outcomes.
• Collaborative approach; experience working effectively with product management, legal/compliance, professional services, and internal teams.
• Self-directed; ability to build program assets, templates, and playbooks with minimal supervision.
• Willingness to travel as needed to support nonprofit partners and ServiceNow events.
• Nice-to-Have: Nonprofit board service or volunteer experience.
• Experience with grant compliance, FCRA, nonprofit governance, or impact measurement frameworks.
• Prior involvement with corporate social investment or social impact programs.

Education

• Technical Expertise: 7+ years of experience in enterprise platform implementation, solution consulting, or technical sales.
• Deep technical expertise with ServiceNow or similar enterprise platforms (Salesforce, Workday, Oracle, Microsoft Dynamics).
• Strong hands-on ability in configuration, demo building, and solution architecture.
• Domain & Sector Experience: Experience working with nonprofit organizations, social enterprises, or mission-driven customers (direct nonprofit employment, nonprofit consulting, or donated technology program experience a strong plus).
• Understanding of nonprofit operational challenges (limited IT resources, compliance complexity, mission-critical workflows, volunteer management, grant reporting).
• Familiarity with nonprofit technology landscape and funding models.
• Soft Skills & Executive Presence: Exceptional storytelling and ability to translate technical capabilities into mission-driven outcomes.
• Trusted advisor mindset; ability to earn credibility with nonprofit C-suite and program staff.
• Strong partnership and influence skills—comfortable navigating complex stakeholder environments (nonprofit, legal, sales, product).
• Proven ability to simplify complex technical concepts for non-technical audiences.
• Operational Excellence: Portfolio management capability: track multiple nonprofit partnerships concurrently, manage timelines, and own outcomes.
• Collaborative approach; experience working effectively with product management, legal/compliance, professional services, and internal teams.
• Self-directed; ability to build program assets, templates, and playbooks with minimal supervision.
• Willingness to travel as needed to support nonprofit partners and ServiceNow events.
• Nice-to-Have: Nonprofit board service or volunteer experience.
• Experience with grant compliance, FCRA, nonprofit governance, or impact measurement frameworks.
• Prior involvement with corporate social investment or social impact programs.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.