Social Work Program Coordinator (Caregiver Support Coordinator)

About This Role

The Social Work Program Coordinator (Caregiver Support Coordinator) is responsible for the clinical programming and daily operations of the Caregiver Support Program. This role involves developing policies and procedures, managing program data, and collaborating with various agencies to promote caregiver support efforts. The coordinator works independently, using initiative and independent judgment in daily activities.

Responsibilities

• Develop effective partnerships with local, state, and federal agencies, as well as nongovernmental organizations
• Serve as a liaison between the VA and community agencies and participate in caregiver support activities to promote the role of the caregiver
• Establish and maintain access to electronic social networks such as Facebook, Twitter, secure email, and YouTube in accordance with VA policy
• Provide outreach presentations to community social service agencies, military Guard and Reserve units, Veteran Service organizations, and other groups on VA caregiver benefits, programs, and services
• Ensure compliance and collaboration with local facility and the VA Central Office Caregiver Support
• Develop and implement information systems to track service activities including quality of service, visits, referrals, caregiver demographics, equipment utilization, and caregiver and Veteran satisfaction
• Develop a data monitoring system to measure the efficiency of the program, collect, and report program data to local management, VISN Caregiver Support Coordinator Lead, the National Caregiver Support Program, Care Management, Social Work Service, and Office of Patient Care Services
• Advise and collaborate with interdisciplinary teams throughout the medical center on caregiver issues/needs
• Provide education and in-service training to VAMC employees, Veterans, families, and caregivers
• Develop and facilitate caregiver support groups (face-to-face or VANTS telephone line)
• Conduct caregiver and family clinical interventions to facilitate the identification of caregiver stress, psychiatric illness, emotional distress, and social needs as treatment issues
• Provide technical assistance to state, local, and private agencies, and universities; monitoring activities, program reviews, the development and analysis of information
• Develop a library of caregiver support information for distribution through various inpatient/outpatient and specialty clinic settings
• Perform program analysis, development, review, research, design, and contact work as possible with various agencies (public, DOD, state, etc.)
• Possess or develop understanding of patients' special needs in respect to age, developmental requirements, and culturally related factors for various Veteran populations served
• Coordinate events and programs for caregiver support programs