Social Services Coordinator

About This Role

This role involves planning, organizing, developing, and delivering social services to meet the needs of members and their families or caregivers. The Social Services Coordinator manages cases, conducts assessments, and supports the psychosocial and socio-economic needs of members. This position works closely with the Center Director and clinical team to ensure comprehensive and quality care.

Responsibilities

• Provide case management to coordinate with internal and external ancillary services for members and families
• Coordinate with the Nurse Manager and/or members of the clinical team in the development and implementation of member plans of care
• Participate on Safety and Quality Assurance Committees and establish and schedule Member Council meetings, Caregiver Support Groups
• Participate in Care Plan for Interdisciplinary Team and record clinical notes as required
• Evaluate members referred to the Center to determine appropriateness for admission
• Assist with referrals to other agencies when a member is not appropriate or becomes inappropriate to participate as a member at the Center
• Explore and evaluate financial situations and assist members in using appropriate resources
• Ensure compliance with all company policies and procedures and applicable regulatory authorities (e.g., State Department of Health and Senior Services, state and federal environmental agencies, OSHA, USDA) and prepare paperwork as required
• Maintain formal written communication with members and families and facilitate counseling through support groups and one-on-one sessions
• Maintain accurate files and records of member and social services information
• Provide billing, transportation, and member referral information as needed
• Participate in community outreach programs, including communication with other health and social service providers and inquiries from prospective members
• Participate in Center marketing activities
• Provide active assistance with members as needed (e.g., hygiene, meals, ambulation, arrivals and departures, and social activities)

Requirements

• Must be licensed or certified by the New Jersey State Board of Social Work Examiners, pursuant to N.J.S.A 45:15BB-1 et seq.
• Minimum one (1) year social work experience in a health care facility, preferably working with seniors and/or adults with disabilities strongly preferred
• Knowledge of applicable state and federal environmental and OSHA regulations
• Extremely strong collaborative skills across all levels of staff
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail