About This Role
Coordinating social services for City residents is the core of this role, which involves reviewing, monitoring, and processing various client cases related to health, vocational, and rehabilitation services. This position is for an individual contributor who can work independently.
Responsibilities
- Review, monitor, and process a variety of assigned client cases involving social, health, vocational, rehabilitation, or related services to City residents
- Maintain confidential, accurate, and detailed client case information and records
- Conduct and process multiple case assignments simultaneously
- Motivate others to follow a designated regimen or course of action to effect behavior modifications
- Review and analyze client records and evaluate the implementation and progress of recommended care or strategies to ensure that progress, recovery, or treatment complies with professional standards
- Coordinate responses from multiple public and private agencies, institutions, and community resource organizations
- Collect, review, and analyze client case records in order to make recommendations on ways to simplify reporting and documentation practices and procedures
- Communicate effectively, both orally and in writing
- Disseminate information and explain City, State, and private institutional services and programs to individuals, business, and community groups
- Establish and maintain effective liaisons with people of varied backgrounds, including clients, families, neighbors, government representatives, and public and private community institutions, service providers, and personnel
- Deal with emergency or crisis situations with calm, tact, and dispatch
- Operate and utilize standard business PC equipment and software programs
Requirements
- Bachelor’s degree from an accredited college or university in vocational rehabilitation, health or human services, nursing, or a closely related health or social service field
- One year of experience in coordinating, monitoring, and processing cases involving the provision of health, social, vocational, or rehabilitation services to clients
- Knowledge of the functions, resources, and services of public and private community, social service, and health agencies
- Knowledge of individual, age, and other specific group and community needs and available resources
- Knowledge of social, public health, medical, rehabilitation, and educational resources
- Knowledge of interview and investigation techniques
- Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency.
Benefits
- Medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans
