Social Service Coordinator

About This Role

Supporting older adults and their caregivers in Washington, DC, to maintain their quality of life is the core of this role. The Social Service Coordinator provides information, referrals, socialization, and counseling services, working both in the community and from an office base. The role suits a professional with experience in social services for the aging population.

Responsibilities

• Provide information on resources available in the community, including assistive technology
• Facilitate referrals to senior services programs, including case management and adult protective services through the Department of Aging and Community Living (DACL)
• Provide support, resources, and guidance to older adults
• Visit community dining sites within Ward 5 and 6 at least twice weekly to provide outreach and informational sessions on community resources
• Offer telephone reassurance and meet with seniors at Ward 5 and 6 dining sites to reduce isolation and foster increased socialization
• Submit justification bi-weekly to the Finance and Data Administration Manager
• Enter associated notes into Cstars weekly
• Meet monthly goals for Counseling, Outreach, Information, Referral, and Assistance, as well as Individual Socialization service units
• Attend community events as requested by the Director
• Establish in-office hours for appointments and walk-in visits one day a week
• Work with the Home First Program Administrator to provide social service support to Home First Residents
• Be on-site at Home First Residences once a week to provide support to residents and Home First administrative staff
• Provide crisis intervention, resolution, and/or prevention
• Conduct home visits to meet with residents, assess needs, monitor, and coordinate services
• Assist with the identification of, or transition into, a new living arrangement, assisted living community, or healthcare facility
• Refer and work with the DACL case management team to provide services as needed
• Assist with application for benefits
• Assist with one on-call weekend a month
• Attend monthly house meetings and provide input for advisory council meetings
• Attend new resident interviews and assist with the admission process

Requirements

• At least two years of experience in the social services arena working with the aging population
• Appropriate training, education, or licensure in Social Work, Counseling, or a related field
• Skilled interviewer who can ask questions and effectively use interview skills to elicit needed information from clients
• Skillful listener who understands the meaning of the client's statements