About This Role
This role involves planning, organizing, and developing support services for residents and their families in a social services setting. It requires professional knowledge and skills to establish and maintain effective working relationships with residents, families, and staff, along with an understanding of admissions and marketing.
Responsibilities
- Conduct continuous family and resident counseling, including crisis intervention, facility adjustment, and resident status changes
- Assess each resident within seven days of admission and on a quarterly basis
- Coordinate and lead education for family support groups
- Attend monthly resident council meetings (when invited by council) and address resident concerns
- Coordinate room changes; notify residents and families
- Coordinate changes such as room transfers, cable and telephone, pharmacy, and laundry
- Develop and coordinate staff training sessions such as Residents' Rights, Guest Relations, and Resident Dignity
- Assist discharged residents and families with placement options
- Coordinate Discharge Planning Service (i.e., discharge time, special needs) and initiate a discharge follow-up call within forty-eight hours after discharge
- Initiate MA 103 and Opening letter; complete forms and send to Dept. of Welfare
- Check PASSAR on admission and complete 408s on targeted residents
- Direct and assist admissions coordinator with inquiries and facility tours, marketing, and networking
- Assist with admission sign-in and discharge process as needed
- Establish and implement a follow-up visit system for all new residents per individual care plans
- Establish and coordinate resident welcoming committee
- Visit all new residents and families within 24 hours of admission to facility
- Participate in quarterly care plan conferences, including invitations to families and follow-up review with residents
- Assure good representation at care conferences
- Complete Medical Assistance application with family members
- Complete MA 51s
- Chair and participate in weekly rehab meetings
- Participate in monthly Behavior Management meetings and follow up with any concerns
- Coordinate completion of Medical Assistance applications
- Practice safe working habits
- Update department’s policies and procedures manual at least annually
- Participate in Marketing activities
- Identify Target residents/408; complete reporting forms within 48 hours of admission
- Write necessary plans of care
- Address resident and family concerns and/or complaints