About This Role
Supporting senior residents by answering questions, addressing concerns, and assisting with linkages to basic needs is the core of this Social Services Coordinator role. The coordinator helps senior citizens maintain their independence and dignity to age in place within the community.
Responsibilities
- Contribute to caring and positive working and living environments for all employees and residents
- Build rapport with residents while maintaining appropriate professional boundaries to help them age in place successfully
- Support resident autonomy and dignity through the identification, linkage and/or provision of services that help individuals live as safely, independently, and comfortably as possible
- Identify resident needs and preferences through an assessment process ensuring 95% of residents have been contacted for assessment or reassessment in the last 12 months
- Identify, develop and facilitate/attend 90% of resident activities per month
- Facilitate or arrange resident support groups which help residents to process feelings and develop new relationships in the community
- Assist residents with acquiring In Home Support Services where appropriate and available
- Help residents adhere to a care plan and address behaviors that negatively impact community living, including conflict resolution between residents or resident and staff
- Communicate with family members when appropriate
- Advocate for individual residents within parameters of HUD and other regulatory requirements, without compromising their privacy or the rights of others
- Model and promote courteous, respectful, and non-confrontational communication skills
- Educate peers and others about the special needs of the resident population
- Perform other duties as assigned
Requirements
- High school Diploma or GED required
- Demonstrated ability to serve with integrity, professionalism, and confidentiality
- Demonstrated working knowledge of supportive services and other community resources
- Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served
- Advanced interpersonal and communication skills (both written and oral)
- Strong leadership skills with a proven ability to motivate others and deliver constructive feedback tactfully
- Strong analytical and problem-solving skills
- Ability to use mediation and conflict resolution techniques
- Excellent organizational skills, attention to detail, prioritization and time management skills with a proven ability to meet deadlines
- Proficient with a Microsoft Office 365 platform and ability to quickly learn the organization’s other systems
