About This Role
This role focuses on platform safety, trust, and policy enforcement for a fast-growing global social media platform. The Social Media Account Moderator reviews user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. This is a 100% non-voice, judgment-based role requiring consistency, sound decision-making, and comfort working with sensitive content.
Responsibilities
- Review and moderate user accounts and user-generated content according to defined platform policies and community standards
- Evaluate private messages and group chats for policy violations
- Assess and process account appeals using established enforcement guidelines
- Make consistent, objective enforcement decisions based on platform standards
- Accurately document moderation actions, decisions, and rationale
- Support platform safety, authenticity, acceptable-use, and trust standards
- Meet established quality, productivity, attendance, and decision-consistency benchmarks
Requirements
- Fluent Chinese and English
- Minimum 6 months of experience in content moderation, trust & safety, risk, fraud, e-commerce operations, or similar policy-based work preferred
- Familiarity with major social media, short-form video, social commerce, or online marketplace platforms preferred
- Ability to work 40 hours per week onsite
- Strong judgment with the ability to apply policies consistently and objectively
- High attention to detail with accurate documentation and case handling
- Ability to make decisions independently within established policy guidelines
- Comfort enforcing platform rules without emotional escalation
- Psychological resilience and stress tolerance when reviewing sensitive or disturbing content
- Computer proficiency with the ability to navigate multiple systems and workflows efficiently
- Dependability, accountability, consistent attendance, and schedule adherence
- Ability to work assigned schedules Monday-Saturday between 8:00 AM and 2:00 AM EST, including evenings and late-night shifts
- Ability to complete required pre-employment assessments and background checks
Benefits
- Medical, Dental & Vision Insurance
- Employee cell phone plan discounts ($25/month per line; restrictions apply)
- Employee Referral Program
- Career growth and advancement opportunities
- Paid training
Important Details
- Language: Mandarin Chinese & English
- Workstyle: Onsite
- Schedule: Open availability is required to work any assigned fixed schedule during operating hours, including evenings and late-night shifts. Operating hours are Monday-Saturday 8:00 AM – 2:00 AM EST.
- Training duration: 4 weeks
- Training schedule: Monday-Friday 8:00 AM – 5:00 PM EST
- Training attendance: 100% attendance is required throughout training. Time off during training cannot be accommodated.
Important Role Disclosure
- This position involves reviewing content that may include sensitive, explicit, or disturbing material as a normal part of the job. Candidates should carefully consider their comfort with these essential functions before applying.
About the Company
VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. The company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in the US, Central America, China, and the Philippines. VXI invests in its people by providing paid training, ongoing development, competitive benefits, and opportunities to build a long-term career with a global customer experience leader.
