About This Role
This role involves developing strong, growing digital communities for well-known brands on a project, gig, or temporary basis. It suits a social media community moderator with a native-level understanding of various languages and their respective pop cultures, who can engage with users in real-time and troubleshoot issues.
Responsibilities
- Develop strong, growing digital communities for some of the world's most well-known brands
- Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Requirements
- Native-level understanding of language
- Deep understanding of respective language pop culture, nomenclature, cultural references, and slang
- Able to understand client's brand voice and accurately engage with users
- Previous social media moderation experience
- Exceptional organizational and multitasking abilities
- Able to follow clear guidelines and workflows
- Excellent verbal and written communication skills (ability to mirror voice/tone of multiple brands)
- Excellent spelling and grammar skills (skills and/or language test will be given for final candidates)
- Strong willingness to learn and think critically; a proactive approach
- High energy with the capability to multitask in a dynamic, rapidly growing organization
- Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, Linked In, etc.
- Personal computer with minimum of Windows 10 and macOS 12.X
- Personal internet speed requirement of a minimum of 150 mbps
Nice to have:
- Live stream moderation experience
- Sprinklr certification, Khoros, and/or Sprout Social experience
Important Details
- Schedule: flexible, including 24/7 availability for early birds or night owls
- Employment type: project-based, temporary, or part-time
- Work locations: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia (US-based); UK-based
- Languages: English, Hindi, Arabic, Mandarin, Spanish, Portuguese, King’s English, Korean, French, German, and Japanese
About the Company
Social Factor is a social media agency that believes in the power of Human Connection. They work with Fortune 100 and Fortune 500 companies.
