SOC Analyst

About This Role

This SOC Analyst position involves monitoring IT resources 24/7 to detect and respond to issues, ensuring minimal downtime and impact on operations within a major national laboratory. The role suits an individual capable of performing system monitoring, incident response, and vulnerability remediation across various computing elements.

Responsibilities

• Perform system monitoring to verify the integrity and availability of hardware, network, server resources, and system components; maintain adherence to the Event Management Process
• Observe and control performance of servers, network facilities, and other infrastructure elements; analyze network and server resource consumption and manage user access
• Respond to incident management requests, service improvement projects, and incoming problem calls, resolving associated tickets and providing updates, documentation, and follow-up on unresolved issues
• Remediate vulnerabilities by troubleshooting complex issues, serving as an escalation point, and providing advanced deskside support for Windows, Mac, and Linux systems
• Perform advanced testing and analysis tasks, including vulnerability remediation and infrastructure solutions
• Create knowledge articles using KCS methodology and transfer knowledge to End User and Service Desk Support teams
• Conduct hourly stewardship walkthroughs of Sandia
• Assist in Major IT Incidents
• Provide after-hours support to the Corporate Computing Help Desk (CCHD)
• Test application compatibility, support cyber initiatives, and analyze performance statistics including system logs, scheduled job completion, backups, and documentation
• Perform other duties as assigned

Requirements

• HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties
• Ability to obtain & maintain a U.S. Dept. of Energy Clearance
• U.S. Citizenship is required
• Working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications
• Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer)
• Ability to type 35 WPM

Nice to have:

• 6 months of customer help desk experience
• Experience in the current customer environment
• Associates Degree or bachelor
• Experience with ServiceNow
• Experience with KCS methodology
• Any additional requirements determined by the Service Manager
• Ability to type 50+ WPM

Important Details

• Schedule: Day shift 6:30am - 3pm